期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2018
卷号：96
期号：5
出版社：Journal of Theoretical and Applied
摘要：Business organisations need to implement information systems (IS) mainly for keeping track of and managing its business activities, from planning to product delivery. In the last four decades, the information systems recorded low rates of success. Many IS projects, especially in the public sector, fail as a result of poor user engagement in the information systems development process. Engaging user in any information systems development process is claimed to contribute to the success of IS projects. Some studies have indicated that two factors which are user participation and user involvement can lead to successful user engagement in the information systems development. However, there is still no common understanding for measuring and validating the effect of these two factors. This paper discusses the importance of these two factors as the critical success factors for engaging users in the information systems development. The importance of these two factors was determined through the content review technique and mapping activity of eleven sub-factors identified from the literature. A-priori model for user engagement success will be presented at the end of this paper.
关键词：Information Systems; User Participation; User Involvement; User Engagement
