期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2018
卷号：96
期号：15
出版社：Journal of Theoretical and Applied
摘要：With the rise of secure websites and mobile applications, the phrase �take a number or wait in line� has become redundant in public services. The worldwide evolution of e-government services has simplified lives as more citizens avail of e-solutions. However, citizens� adoption of e-government services rely on multiple factors, including user awareness and trust. Therefore, to understand the factors that influence trust in e-government services, an empirical study must be conducted. This paper examines the antecedents of trust in e-government services in Saudi citizens� perceptions and investigates the means through which this trust influences the intention to use e-government services. The study analyzes a sample of 310 completed surveys that focus on trust-related metrics, such as trust in government, trust in technology, information quality, and privacy and security assurance. It also includes two constructs of the TAM model (perceived usefulness and perceived ease-of-use) to predict the intention to use e-government services. The study�s outcomes support the proposed research model, whereby all proposed variables significantly predicted intention to use e-government services. Furthermore, all proposed variables significantly predicted trust in e-government except the privacy and security assurance construct.
关键词：E-government; Trust Antecedents Model; TAM; Intention To Use; Saudi Arabia; Empirical Study.
