摘要：The desire to pursue higher education is constantly increasing. The government and theins titutions of higher learning are striving to attract more students , e s p e c ia lly at the graduate level bymaking every effort to provide quality education. Some scholars proposed that the strategic s u c c es s of as e rv ic e organization depends on its ability to consistently meet or exceed customer service expectations .Students as instituitions’ customer, need information and support to cope in balancing the demands of thedifferent environments . One of the major problems facing by the higher education nowadays is attritionand completion rates. To manage this issue, a constant e ffo rt s h ould be made. The resources offered bythe ins tituition determine the ability of the ins titutit io n t o ma nage their students effectively. The mainthrust of this paper is to provide the relevent input for resource developmen t in institutional of highereduaction. It is hoped to assist the institution to identify and address implementation is s u es related top o s tgraduate studies. The major contribution of this review is the guideline for effective resource an d indeveloping distinguished human capital.
关键词：Higher education; Quality education; Information and support; Resource development
