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  • 标题:Towards Operationalization of Tour Guides’ Performance
  • 本地全文:下载
  • 作者:Nehemiah Kiprutto ; Noah Sitati ; Helen Ipara
  • 期刊名称:Information and Knowledge Management
  • 印刷版ISSN:2224-5758
  • 电子版ISSN:2224-896X
  • 出版年度:2012
  • 卷号:2
  • 期号:8
  • 页码:14-21
  • 语种:English
  • 出版社:International Institute for Science, Technology Education
  • 摘要:Although there is an emergence of new roles of tour guides (TGs), interpretation seems to be their central role. This paper reviews numerous principles and models of interpretation with a goal of establishing a means of measuring tour guides’ (TG) performance. As such, the paper provides an operational definition of their performance as the ability to stimulate and capture the visitors’ attention, provide accurate information with great competence and help them evidently internalize learnt concepts by acting. Key words : Tour guides; Tour guides roles; interpretive models; performance;
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