出版社：Faculty of Organizational Sciences, Belgrade, Mihajlo Pupin Institute, Belgrade, Economics Institute, Belgrade, Faculty of Transport and Traffic Engineering, Belgrade, Faculty of Mechanical Engineering, Belgrade
摘要：In this paper, we study a single server queuing model with retention of reneging customers. The transient solution of the model is derived using probability generating function technique. The time-dependent mean and variance of the model are also obtained. Some important special cases of the model are derived and discussed. Finally, based on the numerical example, the transient performance analysis of the model is performed.
关键词：transient performance analysis; mean and variance; probability generating function; reneging; probability of customers' retention
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