期刊名称：Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação
印刷版ISSN：1518-2924
出版年度：2019
卷号：24
期号：54
页码：78-90
DOI：10.5007/1518-2924.2019v24n54p78
语种：Portuguese
出版社：Departamento de Ciência da Informação – UFSC
摘要：This study aimed to analyze the adherence of the Federal Data Processing Service (SERPRO) model to holistic Knowledge Management, signaled as necessary for the development of knowledge - oriented structures. To promote this analysis, holistic Knowledge Management was outlined and its parts presented. By means of qualitative-quantitative approaches and by the Content Analysis method, this model was analyzed. As a result, the SERPRO model adheres to 38.5 percentage points of holistic Knowledge Management, revealing the opportunity to develop more comprehensive structures. Analyzes of other models is a suggestion of future research.
关键词：Knowledge Management;Holistic Paradigm;Holistic Knowledge Management;SERPRO;Content Analysis;Gestão do Conhecimento;Paradigma holístico;Gestão do Conhecimento holística;SERPRO;Análise de Conteúdo
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