出版社：Servicio de Publicaciones de la Universidad Complutense
摘要：The importance of constructing a relationship of trust between the parties in conflict and the mediator during the early stages of the mediation process has been verified in recent years. The aim of this article is to demonstrate the contributions of these preliminary stages to the importance of building a relationship of trust, in order to answer the question of why parties in conflict trust professional mediators. The results show that the construction of a relationship of trust between the parties in conflict and the mediators represents a key element in explaining the success of a mediation process. Although the studies presented were conducted in North America, it is necessary to reproduce them in diverse cultures and working contexts so as to establish the existence of practical similarities and differences.
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