摘要：This paper describes an evaluation of a web-based consultation space (a dynamic frequently asked
questions environment - DFAQ) in which learners consult one another using questions, and in which both
the flow of interaction and its artefacts become a resource available to a community of learners. The DFAQ
is a special form of a Computer-Mediated-Communication tool specifically developed to facilitate questionbased
interaction. We argue that education is too complex a social structure to be evaluated using
deterministic positivist quantitative approaches. Given the volatility of determining what constitutes value,
costs, inputs and outputs and the complexity of dynamics of socialization, a non-deterministic qualitative
approach, utilisation-focused evaluation approach is used. Our conclusion is that the DFAQ does
contribute to students’ academic performance and frees the lecturer-learner consultation time.
关键词：Utilisation-Focused-Evaluation; ICT in Education; Computer-Mediated-Communication; and Dynamic
Frequently Asked Questions (DFAQ)
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