期刊名称：Scientific Annals of the “Alexandru Ioan Cuza” University of Iasi – Economic Sciences Series
印刷版ISSN：2501-1960
电子版ISSN：2501-3165
出版年度：2019
卷号：66
期号：1
页码：65-84
DOI：10.2478/saeb-2019-0005
出版社：Sciendo
摘要：With growing competition, loyal customers have become the key to the company's success. Brand loyalty has been a central structure for marketing for almost a century, yet this research topic is still modern and up to date. The aim of this contribution is to answer the research question of whether there are different segments of customers based on demographic and psychographic aspects that would differ in the level of brand loyalty in the company. In other words, do certain groups of company's customers (according to demographic or psychographic segmentation) have a higher degree of loyalty to the company's brand? To answer the research question, we have identified hypotheses expressing the existence of a statistical dependence between individual segmentation variable and the level of brand loyalty. Based on statistical testing of established hypotheses, we have confirmed the existence of certain company's segments that have a higher degree of loyalty.
