期刊名称：Revista Innovar Journal Revista de Ciencias Administrativas y Sociales
印刷版ISSN：2248-6968
出版年度：2018
卷号：28
期号：69
页码：55-70
DOI：10.15446/innovar.v28n69.71696
语种：Spanish
出版社：Universidad Nacional de Colombia - Sede Bogotá
摘要：This article aims to identify the criteria for selecting logistics service providers, their performance indicators and their alignment in the selection and evaluation processes for suppliers in the retail sector. A study of multiple cases was carried out in a logistics operator and four consignees through interviews, reports of performance indicators and direct observations. General results show that few common criteria are considered; the “cost of freight” is used by all companies; and criteria related to the quality of the services provided are not often managed. Moreover, there is little alignment between criteria and indicators, which suggests that companies do not adopt evaluation mechanisms for logistics service providers.
关键词：indicador de desempenho;operadores de serviços lo¬gísticos;seleção de fornecedores;serviço logístico;indicador de desempeño;operadores de servicios logísticos;selección de pro¬veedor;servicio logístico
其他关键词：Performance indicator;logistics service operators;supplier selection;logistics service
