期刊名称：Revista Innovar Journal Revista de Ciencias Administrativas y Sociales
印刷版ISSN：2248-6968
出版年度：2018
卷号：28
期号：69
页码：117-132
DOI：10.15446/innovar.v28n69.71702
语种：Spanish
出版社：Universidad Nacional de Colombia - Sede Bogotá
摘要：Despite the existing evidence regarding the differences between women and men in decision-making processes, as well as in the adoption of technology, the research carried out to date has not been conclusive. The objective of this paper is to study the behavioral intentions of consumers in B2C commercial exchanges based on their gender. In this sense, the proposal is to identify how the functional value (representing consumer's reasoning), the symbolic value (representing the emotional motivation), and the feeling of trust act as antecedents of the purchase intention in the online channel. Based on the results derived from an empirical research on 262 Colombian online consumers, and through a structured questionnaire for the evaluation of the variables under study, the existence of differences in the formation of consumers’ purchase intentions according to their gender is supported. Results indicate that the symbolic value has a significant effect on women’s purchase intention, while the functional value and trust have a greater effect on men. Such results contribute to increasing knowledge on the moderating role of gender in consumers’ behavioral intentions in B2C commercial exchanges within the online context of an emerging economy, allowing companies to better understand how to direct their efforts in terms of marketing. This work is a contribution to the literature on perceived value, trust and behavioral intention for the adoption of electronic commerce. Implications for management are also discussed in the document.
关键词：e-commerce;género;intención de compra;valor funcional;valor simbólico;e-commerce;gênero;intenção de compra;valor fun¬cional;valor simbólico
其他关键词：E-commerce;gender;purchase intention;functional value;symbolic value
