标题：PERENCANAAN STRATEGIS LAYANAN PERPUSTAKAAN BERBASIS TEKNOLOGI INFORMASI Studi Kasus di Pusat Perpustakaan dan Penyebaran Teknologi Pertanian (Strategic planning of library services based on information technology at Indonesian Center for Agricultural Libr
摘要：Indonesian Center for Agricultural Library and Technology Dissemination (ICALTD), as an institution library, has a function
in providing information for supporting research and development in agriculture. Information technology has been used for supporting
many library services at ICALTD. However, the implementation has not referred to a comprehensive and integrated strategic
planning. A good strategic planning of information technology has an impact to the successful of utilizing information technology in
the library. Therefore, this research aims to develop a strategic plan of IT-based library services at ICALTD based on the IT-IL
V3 framework. The strategic assessment was conducted to analyze the external and internal factors through user surveys and
interviews. The respondents were selected based on the organizational structure using SWOT analysis. Moreover, the survey results
were analyzed using importance performance analysis (IPA) and user satisfaction index methods. In this research, several objectives
was determined based on the importance and performance matrix diagram and the internal analysis results. In addition, this
research recommended some improvements such as: 1) developing online catalog; 2) improving the library website; 3) developing
library collections; 4) conducting user training for improving electronic services and 5) increasing access to internet.
关键词：Importance Performance Analysis; Iformation Technology; IT-IL V3; Library Services; Service Strategy; Strategic
Planning; User Satisfaction Index
其他关键词：Importance Performance Analysis; Iformation Technology; IT-IL V3; Library Services; Service Strategy; Strategic Planning; User Satisfaction Index
