标题：ANALISIS KUALITAS SISTEM INFORMASI AKADEMIK PROGRAM SARJANA DI INSTITUT PERTANIAN BOGOR DARI PERSPEKTIF PENGGUNA (Quality Analysis Of Academic Information Systems Graduate Program In Bogor Agricultural University Of User Perspective)
摘要：The existance of information technology currently to higher education institution had become a necessity to support education
processes. Manajemen Information Academic System (SIMAK) IPB is an aplication (software) that organize the whole
academic activity processes namely compiling lectures’ schedules, re-registration through online KRS completion and academical
data reports. The purpose of this study is to analyze the obstacles, analyzing the quality level of SIMAK IPB and to formulate
recomendation of policy strategy to SIMAK IPB service improvement. Based on the result of SERVQUAL Gap analysis
discover that performance degree of the services provide by Bogor Agricultural University was bigger than importance degree
perceived by users of academic system in Bogor Agricultural University due to the SERVQUAL score valued >-0, which
means the services provide by Bogor Agricultural University have already fulfill users’ expectation. The IPA resulted that in
quadran A of Cartesian Diagram, based on students’ perception, there were 7 attributes which will become the main priority to
be improved. Meanwhile, based on academic staffs’ perception indicated that there were 6 attributes that become the main priority
to be improved. The conclusion of this study users’ satisfaction degree to SIMAK IPB obtained from questionnaire deployment to
students: average value of importance degree scored 3.34 (agree) and average value of performance degree scored 3.91 (satisfy).
Meanwhile, the result obtained from questionnaire deployment among academic staff, average value of importance degree scored
3.33 (agree) and average value of performance degree scored 3.92 (satisfy).
关键词：academic information system; information system quality analysis; university system information; SIMAK
