Perceptions of Leadership and Skills Development in Academic Libraries.
Aslam, Mohammad
Perceptions of Leadership and Skills Development in Academic Libraries.
Introduction
A number of definitions are related to leadership and all try to
define leadership qualities for academic institutions and other
institutions as well. Although, there are not many studies have been
conducted on dynamic and successful leadership in academic libraries.
Leadership of an organization in general is extremely important
personality that affects institutional values, and achieves the mission
of organization. A dynamic leadership is very important for influencing
followers to eagerly exert them and cooperate towards collectively
institutional goals. There is no doubt that dynamic leaders have a
number of key skills and abilities, these skills are highly required to
be a successful leader in academic libraries. Transformational
leadership is a one of the key trait to academic library leader that
motivates team members to develop solid confidence by proving strong
assistance towards achieving institutional objectives. Moreover,
successful leaders encourage and inspire their followers to achieve
further more than expectations and increase the team members performance
by offering strong support to develop a high level of confidence. In the
beginning, concept of the transformational leadership was expressed by
Burns in 1978, in terms of political science and later introduced in the
theory of leadership in general and institutions as well (Burns, 1978).
From the beginning, leadership is a critical issue because all types of
organizations have been facing similar challenges and threats those are
not easy to handle without a strong and dynamic leadership qualities. It
is difficult to identify the future needs of libraries in the
fast-changing environment of the technology, resources and services
provided by the academic libraries, libraries need leaders who have
dynamic leadership abilities as per current requirement of the library
and information centers. Library administrators admit that librarians at
all levels should be engaged for the leadership activities because
involvement of librarians prepare them to leadership for tomorrow as
they are future generation of libraries (Arnold, Nickel and Williams,
2008). In terms of an administrative perspective, leadership is a way of
persuading groups as well as individuals for accomplishing mission of
the organization. Leadership is an ability to transform theory in
practice; however, leadership behavior plays an important role in
transforming vision into real practice as this research focus on
leader's responsibilities and abilities. Leaders can show strong
determination and eagerness to achieve the goals and they should deeply
involve with the followers to support them and provide opportunities of
authorization and self- determination towards the success of the
organization. As this study considers that leadership is a social
transaction procedure where a leader identifies what the followers need
to do with their part of a responsibility to achieve the goals and
objectives. The study examines leadership perception and satisfaction
among academic library leaders in Sultanate of Oman and how they achieve
their goals and objectives in the changing shape of libraries.
The research reports maximum number of participants are satisfied
with their performance and leadership styles and they also have keen
interest to increase the new skills and knowledge in the library
profession. The study discoveries that a dynamic leadership needs a set
of skills such as effective communication, self-confidence, the ability
to manage team and a willingness to accept change even in difficult
circumstances. A dynamic leader has abilities to setup and achieve goals
and objectives, to make a right decision and conclusive action in the
challenging time. The purpose of this investigation is to know how
library leaders build their views of dynamic leadership, how can learn a
new skill in their libraries and which skills and qualities are needed
to be develop for the future scenarios. The following questions were
guided to this research:
* How do library leaders build their views of leadership?
* What type of responsibilities leaders have in their libraries?
* What are the most important skills for the future leadership?
* What are the best methods to develop leadership skills?
* What type of supports are expected by the organization?
* What are the challenges to develop leadership skills?
* Have the library leaders received any formal training in the last
two years?
Literature Review
Literature reviews reveal many theories those try to define dynamic
leadership characteristics while leadership vary organization to
organization and person to person. There is no fixed standard and norms
to measure the successful leadership traits and skills (Fagan, 2012).
Kirkpatrick and Locker (1991) defined that a leadership characteristic
is as behavior theory and situational based leadership theory however
other scholars recognized that a successful leadership is more about the
characteristic, approach, performance and behavior of team members (Kerr
and Jemier, 1978). On the other hand, Zehndorfer (2013) defined that
there are three most important skills for the successful leadership
"Successful leadership depended upon the possession of technical,
human and conceptual skills" (Zehndorfer, 2014:50). Spies (2000)
reported that an obstacle of leadership in academic library is an
outcome of changing environment of education and manage a change is not
easy for leaders (O'Conner, 2014; Miller, 2011). Turock (2003)
reported that diversity in higher education is dramatically changing and
also affecting leadership in libraries; consequently, leadership need
more diverse background. Libraries do not need only more diversity in
the resources and employees, but also need more diversity in leadership.
Kotter (2013) defined that there are numerous changes in all types of
organization and these changes demand to develop more leadership
qualities. Organizations should prepare employees to develop skills and
traits to meet future challenges, if leaders have abilities to manage
change they can handle future scenarios. (Spies, 2000; Duren, 2012;
Shin, Taylor, and Seo, 2012), 2013). Roe (2014) reported that it is a
responsibility of leader to prepare followers and individuals for change
in the organization and accept new system, "It is necessary to
prepare individuals and the organization for change. This means
articulating the new vision, breaking down the old structure and
processes, and sure everyone is ready to leave the old status quo
behind" (Roe, 2014: 294). In addition, leadership and staff of the
library need a solid background and abilities to maintain and manage
successful change in academic libraries (Riggs, 2001; Delaney and Bates,
2015). Libraries have been passed through several changes in information
formats and technology, library professionals should focus on their
traditional roles towards changing the library services and expectations
of their patrons (Novak and Day, 2015). Literature has suggested that
leaders need update their competencies and a new set of skills to deal
current trends and issues in times of competitive world (Oreg and
Berson, 2011).
Kotter (2013) described that the present leadership approaches are
not enough to achieve goals and objectives of the organizations in the
21th century; therefore, leadership is needed to enhance a new set of
skills to be success in the competitive age and leaders are required to
keep up to date with current knowledge and skills (Delaney and Bates,
2015; Kotter, 2013; Leong, 2014). Galbraith, Smith, and Walker (2001)
identified in their research that several leaders were found satisfy
with their leadership style, behaviors and attitude as they are applying
transformational leadership approach in their libraries, nevertheless
they are still eager to improve their leadership skills and competencies
because existing skills are not enough for the future scenarios. Hernon
and Rossiter (2006) recognized that emotional intelligence abilities are
measured most crucial for the leadership which could be applied for
transactional and transformational leadership practices. Emotional
intelligence skills have recognized as most valuable to develop a shared
vision and building confidence in followers for achieving objectives and
encouraging them towards the same goals (Hicks, 2011; Hernon and
Rossiter, 2006). Emotional intelligence also creates trust among
followers and boost their motivation to work in a supportive manner that
is very important for successful leadership in academic libraries.
Kreitz (2009) stated that university library leaders and administrators
use emotional intelligence traits for working with the same styles as
other organizations in the Western United States. Administrators of the
organization and library leaders both have different objectives and
goals but they work in the same way, motivate and encourage to followers
and support them to achieve objectives (Moropa, 2010; Kalin, 2008).
However, emotional intelligence has positive impacts on the leadership
as well as organization. Literature has recognized many leadership
styles for all type of organizations, while one of the leadership
theories often discussed in various leadership books, the idea of
'Great Man Theory' has introduced in early 19th-century
(Ronald, 2014). Great Man theory has two basic norms; leaders are born
not made, and a great leader shows up and resolves the issues whenever
is a demand of leadership (Gill, 2006; Ronald, 2014; Roe, 2014;
Zehndorfer, 2014). According to many scholars, the Great Man theory is
unempirical and has no experimental validity. It is a theoretical belief
only, as assumed that some people become great and successful leaders
independent by conservational situations. The Great Man Theory has
absolutely rejected by several modern theorists and even by some leaders
themselves (Zehndorfer, 2014; Gill, 2006). Born leaders cannot be
success in the rapidly changing shape of the academic libraries so
leadership needs continue update and regularly practice for increasing
demands of the library and information. The trait theory of leadership
defines that there are certain identifiable characteristics or abilities
those are unique and good leaders have such abilities to some extent.
Leadership traits and abilities can be inborn or leaders can obtain them
by regular practice and training. Ronald (2014) described that the trait
theory is also recognized as out dated by many modern theorists, it is
not based on any research or logical development of notions and
principles that is an imaginary perception which fails when subjected to
experiential tests. It is only descriptive theory on how some persons
emerge as leaders. Leaders may get an in-depth understanding of their
personality and the way they can affect others. Leaders can measure
their performance and success by their evaluation and feedback.
This theory makes the people aware of their weakness and strengths
and thus they get an understanding of how they may improve their
leadership abilities (Gilstrap, 2009; Ronald, 2014; Roe, 2014).
On the other hand, Yang (2015) defines that laissez-fair leadership
is identified as a lack of leadership of any type or a zero leadership
because this type of leaders does not deliver a feedback to their
followers. Thus, laissez-faire leadership style has negative opinion
whereas a leader expects the followers to work on many tasks their own
way with least monitor and supervision. Many people want to perform
their task without involvement from their supervisors but they need
supervision and feedback from the leader to achieve their tasks.
Literature tries to draw attention as possible as positive outcomes of
laissez-fair leadership leading to a sense of independence and
self-controls (Konya and Gurel, 2014; Yang, 2015; Martin, 2015). It has
been identified that the laissez-faire leadership style delivers minimum
supervision or no directions and provides team members authority to
determine goals, make their own decision, and resolve issues. The
laissezfair leadership style can be used if followers have experienced,
highly educated and skilled (Kotter, 2013; Yang, 2015). Awan and Mahmood
(2010) described that the laissez-faire leadership offers a least
control on the followers and does not interfere in the matters of team
members, this type of leadership can be successful if followers are
experienced, trustworthy, and highly skilled. Awan and Mahmood (2010)
stated that authoritarian leadership method is known as autocratic
leadership and this leadership has entirely control over decision
making. Team members are used as sources for information, but their
feedback is not basically recognized at the time of decision when
authoritarian leaders take action. They reported that 93% library
professionals adopt autocratic leadership style and only 7% supervisors
adopt laissez- faire leadership style. Majority of administrators and
senior library professionals are in favor of autocratic leadership in
academic libraries and they are satisfied with their style and
performance. The authoritarian leaders have direct involvement and
control over all activities of the team members to achieve objectives
and goals, such type of style has full control over the subordinates but
an authoritarian leadership style is best used if heavily supervision is
necessary (Awan and Mahmood, 2010). However, it is not easy to decide
which leadership style can be more successful for the academic
libraries. Fought and Misawa (2016) described that a successful
leadership needs several skills and abilities such as strong
communication skills, ability to manage others and a willingness to
adopt change in difficult situation. Rogers (2007) recognized that
leaders are currently having numerous challenges and issues in academic
libraries because uncertainty of the future and it is not easy to
provide and manage relevant contents to the library patrons in a digital
age. Academic library leaders need to make a right decision about
facilities, resources selection, financial management and over all
infrastructure. These tasks are difficult to handle unless library
leaders have divers' skills for the future leadership whereas
visibility is so limited and future is unclear by now (Mandre, 2015; Xia
and Li, 2015; Carter, 2014; Moropa, 2010). As Kotter (2013) described
that more changes always demand more leadership qualities and skills if
leaders are highly skilled in management and leadership they can meet
challenges for the future leadership (Jantti and Greenhalgh, 2012). Le
(2015) specified academic libraries in the United States are facing five
key challenges so leaders are needed to advance five key skills to be
success in the changing environment of academic libraries; these skills
include a clear vision, collaboration and integrity, concise
communication skills, budget and management skills. These challenges and
issues are not over yet, and rest of the libraries all over the world
including academic libraries in Gulf region have been going through with
same issues and challenges, therefore leaders will have to develop their
skills and competencies for the future leadership (Kalin, 2008; Le,
2015). As it is identified that a collaborative approach is one of the
five key skills for leadership so leaders and organizations should
create a collaborative environment among academic libraries and
librarians in the developing countries. A collaborative environment was
established through formal gathering, group discussion and team-based
learning approach and other activities across the developing countries.
Many leaders, senior librarians and library supervisor from the region
participated in the collaborative activities which were found a positive
effect on their skills development and those skills are vital for the
leadership (Yang et al., 2016). Some leaders have support from their
organizations to develop new skills and competencies but not all have
constant support from the employers. Many leaders do not show their own
curiosity to develop new skills and competencies while personal
eagerness is vital to develop new skills (Yang et al., 2016; Ansari and
Khadher, 2011). Gwyer (2010) described that collaborative mindset is
significant at all levels among librarian and academic libraries,
collaboration has positive impact on digital environment to increase
access in electronic resources as academic libraries have resource
sharing, cooperative collection development policy that require strong
collaboration skills. Novak and Day (2015) also reported that libraries
are accepting new directions towards cooperative collection development
policy in electronic resources and this current trend needs consortium
model as resource sharing. Neufeld (2014) stated that infrastructure of
the education is changing, library patrons require divers services and
their expectations are high and beyond the limitations while budget is
primary concern, without resource sharing is not possible to manage and
provide relevant contents to the library users. Phillips (2014) reported
that successful leaders manage both within and outside the boundaries
and accomplish goals by their high clever of leadership skills and
abilities. An organization is responsible to create learning environment
and awareness among employees for achieving goals and objectives of the
organization, "Deciding on appropriate goals and priorities for
achieving them" (Achua and Lussier, 2010: 371). Organizations are
responsibility to create learning environment that can be a realistic
approach for enhancing leadership skills and abilities and this is a
right direction to leadership development (Feldmann, Level, and Liu,
2013). Overall, it has been cleared that a leadership is the most
important personality that affects institutional values, and ethics;
therefore, leaders must update their skills and abilities to address the
challenges in academic libraries.
Methodology
This study serves as a dynamic and successful leadership in
academic libraries, which focuses on library leaders, administrators and
senior level librarians need traits and skills for the future scenarios.
Semi-structured, face-to-face and telephone interviews were conducted to
acquire the views, perceptions and experience of participants from the
nine academic libraries in Sultanate of Oman. Questions were asked
regarding the issues of leadership abilities, skills, responsibilities
as well as successful leadership at their universities and colleges. A
maximum two senior level library professionals and administrators were
included from some of the universities and colleges. All participants
were given the opportunity to explain their leadership perceptions,
abilities and dynamic leadership, successful leadership and development
at their organization so that the participants may reflect their
experience and views about academic library leadership. This type of
research method is extensively used in social science research because
it is flexible and appropriate for carrying out a qualitative research
(Saldana, 2013; Creswell, 2007). Semistructured, face-to-face and
telephone interview methods were selected because these methods provide
opportunity to participants the flexibility to inquiry additional in-
depth questions and clarify issues if there is any confusion. Maximum
numbers of interviews were conducted over the phone and a few interviews
conducted face-to-face during the informal meetings. Investigation is
not finishing yet because further research will be needed for the
successful leadership in academic libraries. A total of 12 participants
were selected according to their leadership roles those represent a
total of 123 staff from different colleges and universities in the
Sultanate of Oman. Participants were accepted according their leadership
role within their libraries such as directors, managers, and head of the
library or senior library professionals. All participants were eager to
participate in this research and contented to provide feedback and input
about their responsibilities, abilities, skills and leadership
development. All of them were informed that their responses will be
published and available publicly as well as their institution's
name would be disclosed.
Limitations
The study has a small number of respondents; only twelve
participants were included from nine institutions and their volunteer
participants in this research. Senior leaders and administrators were
selected to participate in this study and they were excited to
participate as volunteer. There is also a weakness for this research
that participants do not represent to the entire community of library
professionals as a whole population of the senior librarians and library
administrators in the Gulf countries. As scope and limitations of this
study, the outcomes cannot be foreseen to all library leaders and
administrators, and this study does not attempt to find all leadership
qualities, abilities and skills from all senior level library
professionals. The outcomes and discussion apply to the
participant's views, perceptions of leadership, experiences and
leadership development only, and how directors, managers or senior level
librarians remark their dynamic and successful leadership
characteristics as well as their satisfaction with the organization.
Discussion and Findings
This is a small investigation about leadership skills development
and opportunities, and may not be considered to reflect on all dynamic
and successful leadership abilities of library leaders; therefore,
author is careful about making decisions and taking outcomes from the
participants. The outcomes of the study and discussion apply to the
participant's perceptions about their leadership development and
responsibilities, and not to the views of all library leaders and
administrators in the Asian countries. The study found lack of dynamic
leadership characteristics as discovered by the research, and the
research does not attempt to find all the reasons because it was not a
purpose of this study. Furthermore, the purpose of the study was focused
on the develop and use of dynamic and successful leadership traits in
academic libraries rather than finds deficiency of unsuccessful
leadership; however, study found some important skills which can be used
with challenges for the future leadership. A dynamic leadership has
become crucial to the library and information in the digital environment
of emerging trends in libraries. Although there are not many studies on
dynamic and successful leadership qualities, only few studies are
related to how can be developed a dynamic and successful leadership for
reshaping libraries. This study explores that a dynamic leadership is
more powerfully related with positive behavior toward followers and
organization because it helps to achieve objectives and goals of the
organization. Participants were asked what types of skills are required
for dynamic and successful leadership in changing environment of
libraries. The study reported that library professionals and
administrators may build the trust among employees, and encourage them
to develop and accomplish the high level moral standards and adjust with
the policies and procedures. Library Leaders pay attention on
individuals to work hard towards improve emotional ability, and prepare
individuals to accept the change. Leaders' key responsibilities are
focused on individual's needs and growths, develop a
self-confidence and determination, reduce the tension among employees
and provide strength to team members. Bass and Riggio (2006) defined
that employees are motivated to do their best performance during
challenging times; motivation prepares employees to accept any amendment
in the difficult situation of the organization, especially when an
organization is facing divers' challenges. Developing a shared
vision helps if employees try to provoke and they can be convinced and
easily accepted a change. An amendment in the organization is always
difficult to accept by employees but a shared vision helps to accept and
everyone recognizes why change is needed and employees easily consent
the change. A shared vision not only helps administrators to prepare for
change in the organization but also reduce their conflict and resistance
toward change. Prepare individuals is most important and dynamic element
to facilitate upcoming challenges in the organization, and helps to
build trust among employees and prepare them to handle issues and also
reduce the tension that creates during an amendment, not only
individuals but also essential to prepare the organization for change as
reported by Roe, (2014), "it is necessary to prepare individuals
and the organization for change" (Roe, 2014, p. 294). The study
explores that administrators work hard to create vigorous environment
and good relationship in the library. Friendly environment is a key
factor to be successful leader in academic library, and integrated
approach to leadership is also another element to be success in the
organization. A mutual decision is always important factor for dealing
challenges, helps in building collaboration and trust among employees.
The study reports that administrators are measuring on top at their
efforts to building the high caliber leadership and creating
opportunities and environment to professional development.
The academic libraries are going through continue progress and
change, so dynamic leadership has become more important to the
organization. Fallon et al. (2011) academic libraries cannot be in
danger if organization prepares employees to take leadership
responsibilities during transition of leaders. There is a responsibility
of organization to develop dynamic leaders and they should create a
strong team to handle challenges and make a smart decision towards the
success. A dynamic leader builds a strong leadership throughout the
institution at all levels, and creates well organized team and group in
the organization to achieve the objectives. Transformational leaders
"using shared transformational leadership," have recognized to
work as open-minded and collaboratively well and achieve more (Bass and
Riggio, 2006, p. 164). Leaders provide library staff the basic skills
which are required for leadership and handle challenges in the
organization. Therefore, leaders need to be advanced learner because
they are required to keeping up with the emerging trends and issues in
academic libraries. Dynamic leadership creates a learning environment in
the time of stress, and motivates the followers during the time of
change. Dynamic leaders use scholarly motivation to change the status of
notions, philosophy, and applying intellectually, and that type of
leadership allows team members and institution to be innovative learner.
Currently, organizations are facing challenges to change the
primary mission of the libraries and leaders are required a clear vision
and critical analysis. There is no solution with the old ways of
working; at the same time leaders need a kind of self-reflection and
self-investigation. The study reported the library leaders are not
actually providing a kind of intellectual stimulation so libraries are
dropping an important part to dealing successful leadership. Libraries
are undertaking a huge amendment how digital and physical facilities can
fit in the new infrastructure and what type of services are estimated to
provide by academic libraries. A number of modifications are the
outcomes of emerging trend in higher education, and future needs a clear
understanding to provide new services. Several types of changes have
been recognized by the ACRL (Association of College and Research
Libraries) for last few years (ACRL Research Planning and Review
Committee, 2014). These changes in services and physical facilities are
associated with organization vision and mission. Libraries are
implementing and a dramatically change in technologies, open access and
institutional repository, leaders and administrators concern that how
can they support patrons learning and retaining. Present generation of
library patrons have diverse learning styles and views than ever in the
history of library and information, and most of the library patrons
prefer online learning and need access to information wherever they are.
Leaders are responsible to create and deliver online contents of
scholarly research and demonstrate how to use them remotely. It means
leaders, staff and administrators need to update their existing skills
and abilities, they must have innovative methods, not similar as they
have developed few years back. Although, leaders and administrators
measured in this study are not identified to enhance their skills and
abilities for the future leadership, so there may be a negative impact
on the leadership itself and organization as well.
A dynamic leadership prepares leaders through the institution and
allows employees to reach their full potential. Dynamic and successful
leaders use a theory to put into practice and create extra efforts from
end to end, develop self-confidence themselves as well as boost
confidence level of their followers. Leaders understand that they are
responsible of the success or unsuccessful to achieve the goals and
mission of the organization including positive or negative image of the
organization. A well-organized institution has dynamic and successful
leadership at every point, and leaders have different roles what should
be included in their responsibilities and all roles and responsibilities
required specific skills and abilities for the leadership. Employees do
not feel comfortable with adjustment during the change, so leaders
should create a friendly environment, develop robust relationships,
build confidence, and open communication (Dewey, 2005). Participants
described that professional gathering should be regularly offered by the
organization that can play an important role to build relationship among
the employees and professionals. It is essential to provide a two-way
communication channel between library administrator and employee to
actively support ideas for enhancing and rewarding them. One of the most
important qualities of dynamic leader is to make a right decision at the
right time, dynamic leader is not afraid to be decisive and to make a
quick call if circumstance is required it. Another quality is boldness,
once make a decision then stay with it unless there is a valid and
logical reason for leaders to change it. Although, feedback is a
significant to come up with the weakness and change strategies, leaders
ask followers what they think about their leader. Dynamic leadership
creates an environment of honesty and open communication that benefits
leader to come up on weakness and change strategy towards employees.
Hence, leaders require good relationship with employees, other
departments across the university campus, stakeholders and beyond the
library. This research discovers that the topmost leadership skills and
traits that library employees want from their leader are integrity,
shared vision, openness, honesty and treat everyone in the same way with
respect.
A broad range of leadership styles in academic library is needed,
research found organizations should understand about future requirement
of libraries and what types of leadership skills and abilities are
needed to be develop, and what type of leadership approach is most
appropriate for the organization and its employees. Participants
reported a successful leadership depends upon follower's attitude
and leaders do not exist without followers, and cannot be success
without support.
Information in [tablet] shows data of participants as mentioned the
location institution, number of libraries, type of libraries and number
of participants from private and public institutions. Participants form
each institution were included senior level positions such as manager,
director, or head librarian, but some of the participants are taken more
than one from the participant's libraries.
Four institutions from the capital of Oman (Muscat) and five from
different regions were included in this study. Two participants from
Sultan Qaboos University and three from Sohar University were selected
for interviews, total 12 participants represent their institutions. All
participants hold director, manager or senior level positions in their
institutions.
Participants duties and responsibilities are reported in the [table
2]. Library leasers and administrators engage with the tasks as
mentioned in the table number two, these outcomes are in percentage out
of 100% (lowest to highest).
It is important to know that a maximum number of respondents are
not dealing budget and financial issues because their libraries do not
have a fix budget for the library, therefore they were not involved in
financial management task. More than 70% library leaders and
administrators (directors/managers or head of the library) are not
working with budget and financial task, as reported that higher
authority of institutions play a central role for the financial and
budget issues. 28% respondents are working with budget and financial
management in their libraries and these respondents are from both
institutions public and private colleges and universities. 58% library
leaders are not involved in hiring and terminating library staff because
human resources department of the institution or higher authority of the
institution take care of personnel management of library employees, even
library leaders are not involved in hiring process of the library staff.
The highest rates (72%) of the respondents are not working with the
financial management of the library while these are key responsibilities
of library directors such budget management and human resource including
hiring and terminating employees as participants reported in [table 2].
Most of the university libraries and colleges in Oman do not have their
own human resources department but universities and colleges have the
human resources department, therefore university and college
administrators deal the hiring and terminating issues. Maximum
percentage of private institutions are more involve in determining
goals, creating a strong team and strategic planning rather than public
institutions. Public intuitions are less, 30% and 15% engage with
setting goals, creating a strong team and strategic planning. The
highest rates of the respondents are involved in resolving issues and
communicating with staff and administrators of the organization in both
public and private colleges and universities because local staff in
libraries have more issues than expatriate employees. Respondents
reported that it is a challenge to deal with Omani staff (local staff)
and they have lack of professionalism and work ethics; however, library
administrators are heavily engaged in communications and solving the
issues. As the study shows that dealing with library staff is a serious
issue in both public and private institutions in Oman.
The study identified that leadership trainings, continue education
and networking are highly significant factors to improve leadership
qualities and abilities as mentioned in [table 3]. Professional
gathering at regional and international level has recognized as the
second significant source to expand leadership qualities and keep in
touch with the library and information. Respondents stated that
attending higher education and group discussion are ranked at the lowest
rates of respondents as mentioned in table number three. It is very
significant to enhance a strong and intellectual leadership abilities
and approaches in order to be success in academic libraries. However,
library leaders and administrators are suggested to attend leadership
training as other leaders in organization have been attending leadership
training program that can be beneficial for both administrators and
organizations as well. There are several leadership training programs
overseas those offer many sessions and training programs to develop
dynamic and successful leadership skills and abilities (Nelly, 2009;
Webster and Young, 2009). Unfortunately, there are not many
opportunities in the Gulf region to develop leadership skills, and most
of the private universities and colleges do not offer library leaders to
attend leadership training programs in other countries of the world.
Some universities and colleges do not have budget for leadership
development and some of them do not understand the importance of the
library and information, therefore they do not encourage to enhance
leadership skills. A maximum number of participants were identified that
they never had any formal training because their institutions do not
inspire them for leadership development. A maximum number of
participants specified that organizations are responsible to provide
leadership development opportunities to expand leadership skills, by
offering training programs will facilitate their advancement toward the
achieve organization's goals and objectives.
The study identified that 80% of library directors, managers or
head librarians did not attend training, workshop and other professional
development activities for last two years because of financial crises in
the country as mentioned in [table 4]. Participants from two university
stated that they received training and workshop within last two years
while one of the public institution and second library from private
institution. Although, participants from 6 colleges reported that they
received free training or workshop within the region but most of the
participants did not go to attend outside the country. Some participants
responded that they did not go anywhere to attend a training, workshop
or conference for last more than three years. All participants mentioned
about financial crises are affecting library and information,
institutions do not have budget for training programs but some of the
institutions are not in favor of leadership development for libraries in
times of financial crisis.
The research stated that library administrators understand the
internal and external duties of library which are important and should
be performed well, library administrators offer and delegate as many of
the responsibilities as possible to the senior level librarians. Library
manager, director and head librarian develop strong collaboration and
vigorous environment among the library staff within the library, and
with other department of the organization. Library administrators
recognized that everyday duties and library operation should be hand
over to the senior level of staff or subordinate as much as possible, if
there is an opportunity and option to delegate tasks. Library leaders
would have more time to focus on their external responsibilities because
library leaders are not responsible for library only but also public
figure if they delegate internal duties to library staff or their
subordinates. The findings stated it is an important for administrators
to be the public figure of the library and engage with the community on
campus and beyond. They work hard about future planning and find
opportunities and solution to add contribution towards the goals and
objectives of the organization. As a general, library leaders understand
their effectiveness as leaders and how they can contribute to the
mission and objectives of organization. However, some of the
participants reported that a challenge can become an opportunity to
learn and develop leadership skills, leaders can gain more information
if they address problems with a positive attitude.
Academic libraries have gone through a challenging age of
conversion from print format to digital environment as it is beginning
and not ended yet, this trend needs a dynamic leadership for the
libraries. Therefore, library administrators need continuing education
and training programs to enhance their effective leadership skills and
abilities. Dynamic leadership is a serious issue for academic
institutions, though professional development opportunities should be
constantly offered by the origination in order to boost their knowledge
and skills for the future challenges. The study also stated that
professional networking is a second important option to develop
leadership abilities and moral support. As study reported library
professionals must have professional meetings and gathering at all
levels within the region and outside. In addition, there is need to
create a strategic plan for measuring whether a leader is performing
his/her responsibilities as successful or not, feedback plays a
significant role to improve leadership skill and behavior. Most of the
participants practice a positive approach and attitude, self-motivated,
and open minded, although a set of divers skill is needed.
Conclusions
Results indicate that academic library leaders are desperately
eager to enhance and use their dynamic leadership characteristics for
the upcoming global changes in academic libraries. This study has
confirmed that success is not possible without strong leadership skills
in rapidly varying environment of library and information. However,
organizations are responsible to promote leaders and support them for
leadership development, and they should know how their employees and
responsibilities can fit in the mission and overall purpose of the
organization. Academic libraries cannot be in difficulties and
calamities if library professionals have keen interest to develop divers
set of new skills. The study identified that autocratic leadership is
significant to the libraries, particularly in times of challenging and
reshaping nature of higher education. As this research has reported that
a few organizations motivate to leadership development and encourage
their employees but not all organizations whereas institutional support
is the most important factor to build dynamic leaders for the
organization. Though, the study cannot ignore to this significant issue
that librarians at all stages need continuing education to enhance their
divers set of competencies for the future scenarios of libraries. There
is a deficiency of innovative skills and abilities among library leaders
and they are not constantly participating in career development
activities because of financial crises and limitations. Although, both
institutional support and personal interest are major factors to learn
new skills and knowledge, as currently library needs potential leaders.
This study has limitations to generalized the results because a small
sample of participants used to this study, but it may consider in the
wider perspective of academic libraries in developing countries.
Finally, more studies are needed to focus on leadership development
opportunities and activities in order to prepare leaders for the
upcoming challenges in academic libraries.
Recommendations:
(1) Library leaders must be involved in leadership development
activities and continuing education in order to develop high caliber
leadership characteristics for the future scenario of academic
libraries.
(2) Academic libraries need intense and smart leaders; therefore, a
regular practice is required that develops effective leaders for the
organization.
(3) Library leaders need positive approach, self-confident, be a
creative thinker and open minded. Leaders and administrators should
establish their ethics and values, able to communicate effectively,
motivate followers, make a collective decision and empower to followers.
Please Note: Illustration(s) are not available due to copyrigh
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Table NO.1--Data of participants
Participants Number of Type of Libraries No. of participants
Location Libraries
Muscat 4 University & College 5
Libraries
Sohar 1 University Library 3
Dhofar 1 University Library 1
Al-Muladdah 1 College Library 1
Ibra 1 University Library 1
Nizwa 1 College Library 1
Note; 2 participants from SQU, 3 Sohar Uni. 1 from rest of the uni. &
colleges
Table NO. 2--The role of participants in their libraries
(Lowest to highest) out of 100%
Responsibilities Percentage involved Type of Institution
Financial management 28 Public
Personnel management 58 Private and Public
Meetings 63 public & private
Setting goals 70 private
Strategic planning 70 Private
Creating a strong team 85 Private
Communicating 85 Private and Public
Conflict resolve 90 Private and Public
Table NO.3--Preferred method to develop dynamic leadership qualities
(Highest to lowest) Out of 100%
Methods Respondents in %
Training/education 92
Professional Networking 90
Attending workshops 85
Discussions with peers 80
Formal and informal meetings 72
Joining online courses 62
Using discussion groups 60
Attending higher study courses related leadership 53
Reading current publications 52
Table NO.4--Training programs offered by the organizations
Participants respond Training
received
Name of the Institution Offered by Institution Out of 100%
Sultan Qaboos University 100 75
Sohar University 50 45
Al Sharqiyah University 00 00
Dhofar University 50 65
Gulf College 00 00
Oman Medical College 50 20
College of Applied Science 50 05
Caledonian College of 00 05
Engineering
Al Musanna College of 50 10
Technology
Note: Always=100%; Sometime=50%; Never=0%
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