Information Seeking Behavior of Research Scholars at MUET Library & Online Information Center, Jamshoro: A Study.
Nagar, Muhammad Ali Khan ; Abro, Qurat-ul-Ain ; Kalhoro, Maryam 等
Information Seeking Behavior of Research Scholars at MUET Library & Online Information Center, Jamshoro: A Study.
INTRODUCTION
Today's era is an information technology era of the world
development. The most important and very useful element of today's
society is information. Searching for information is a process in which
people participate in order to progress and to change the state of their
knowledge. It is also an important cognitive function associated with
learning and problem solving, which is sometimes seen as a "higher
cognitive process". [1] "Searching for information" is a
term that describes the ways in which individuals seek to evaluate,
select and use information. In the search for new information, the
individual may interact with different people, representative tools, and
computer-based information systems. The "information search
behavior" differs from the actual "information need".
"Information need" is a subjective, relative concept in the
mind of the person who is suffering Information has now become one of
the basic needs of man on every side.
There is no field of human activity in the world wherein
information is not a component. It has an important role in decision
making, planning and every developmental activity. In this highly
competitive environment, those who possess right information at the
right time will only succeed. Information professionals are always keen
to find out why and how users seek information to enhance their
information provision. Technological advances and innovations that have
taken place over the years have transformed libraries from merely a
warehouse of printed materials to a world of information. The library is
no longer a stagnant reservoir of books/documents. Information and
communication technologies (ICTs) have brought fundamental changes to
the way libraries collect, preserve and disseminate information.
Every year Mehran University of Engineering & Technology
Jamshoro is spending huge money to give trainings to students as well as
research scholars for available electronic resources which are provide
by the Higher Education Commission of Pakistanfor the development of
research. MUET library also provided awareness trainings regarding
library resources and services on weekly base scheduled for students and
also requested by researcher and students. MUET library also build the
Google online form for the feedback from users regarding the services.
In this study, an attempt was used on investigation, consultant and
questionnaire, personal approach as professional and filed work
questionnaire distribution on information seeking behavior of
researchers in the changing library situation. There are four main
faculties of this university were used for study.
Review of Related Literature
This article briefly reviews few studies conducted abroad as well
as in kingdom of Saudi Arabia on users' studies of information
seeking behavior in chronological order. [10] Examined the use of
electronic information resources and service(EIRS) among the teachers
and students of Sir Chhotu Ram Institute of Engineering and Technology,
Meerut (UP) India. The major findings of this study are: majority of
teachers and students have been aware about electronic information
resources and services. Majority of users, that is, 20(50%) of the
teachers and 30(50%) of the students use EIRS for study and more than
60% of users in the library were using e-journals simultaneously. The
information display on the computer screen and printed form of document
is found to be the most preferred for reading articles. Nearly half of
the respondents are satisfied or quite satisfied with available
resources of the library [11] Conducted a study of the information
seeking behaviour of faculty members of BPS Women University. The author
found majority of respondents faced the common problem while seeking
information that was unavailability of information. Significant findings
were reported with the biggest changes because of increased utilization
of electronic methods for searching, sharing, and storing scholarly
content, as well as for utilizing library services. [12]Carried out a
survey on the utilization of CD-ROM databases by the users of NISCAIR,
New Delhi. The major findings of the study were: observed that all the
user communities use CD-ROM databases as a useful source of information
to satisfy their information needs. The frequency of using CDROM
databases as a useful on the work situation of users. It has also found
that e-journals were the most popular online resources among users .22%
users were facing problems while using CD-ROM databases unaware of
computer technology or lack of computer handling skills. [13] The impact
of the use of the Internet search engine with special research on the
searches of OPEC in the library of the University of Punjab, Patiala,
Punjab (India). The results of the study showed that the behavior of
information search among academics varies greatly in the web
environment. Of users explore the web to gather relevant information for
academic purposes.
The majority were influenced by search engines because they also
used OPAC, like the search engines. It is also clear from the study that
internet search engines not only affected OPAC users in developed
countries, but also impacted upon the less developed countries like
India. [14] Fashioned a questionnaire to determine information needs and
information-seeking behavior among rural and urban primary health care
physicians in Riyadh region. The study found that the physicians in
rural areas were less likely to have access to medical and health
information than their equivalents in urban areas, particularly for
modern sources such as online databases, medical journals and the
Internet websites. Further study found, acquiring primary care
physicians, particularly in rural areas with access to medical and
health information was very vital in the provision of primary health
services. [15] In his paper "Chatbots in the library: is it
time?" depicted a pilot at the University of Nebraska-Lincoln for a
chatbot that answers questions about the library and library resources.
The chatbot answers questions from a variety of users from around the
world. It has attracted an unexpected number of social chatters, which
required some additional metadata to accommodate personal chatting and
to guide questions back to the intent of the project. The majority of
questions are directional or realistic questions that Pixel can address.
The database proved to be a process for building and reviewing with
changing office and personnel resources. [16] He revealed four patterns
of search for the main information adopted by users of the system of
social libraries, ie search, browsing, confrontation and control. Most
users tend to combine two or more modes, but each user with a dominant
style helps identify them as a researcher, browser, coincidence, or
Foreman. While search is the most widely used method, browsers are the
most widely used types of information seekers.
Research Objectives
* To indentify information seeking behaviors of researchers in MUET
LOIC.
* To find out the kind of information used by researchers in
MUET-LOIC.
* To identify the purposes of ISB by researchers.
* To find out the problems faced by researchers for during access
of information at the MUET-LOIC.
Hypothesis
There is a significant difference in the preference of channels or
modes of Information, Literature and Communication among the Researchers
of various disciplines.
Research Methodology
This study used questionnaire-based survey method, as many similar
studies conducted earlier, have also used this method for data
collection. This method is also preferred as it was less time consuming
and economical for a scattered population. The questionnaire was used as
an instrument of data collection. Questionnaires were distributed
personally at different departments and at the Central Library of the
University to the research scholars and Google form also designed for
data collection, Google form email to researchers for data collection.
In the study researcher distributed 300 questionnaires with the help of
both methods. Received 230 questionnaires from the respondent by both
methods of data collection 77% respondents give the respond out of 100%.
Data was analyzed in MS Excel and SPSS software.
Data Analysis and Discussion
Data collected through different research methods were examined and
interpreted here in tables and figures.
A .The sample
There are large numbers of users ranging from students to teachers.
A sample of all user categories was taken to see their opinion on the
behavior of searching for information and services provided by the
library. The table below shows user categories and sample size of the
study.
In the table 1 shows that 33% (75) of the respondents from total
population of the study were faculty members and 67% (155) respondents
were students.
B. Library Visit Purpose
The table 2 shows maximum %age of teachers are visiting library for
the access of electronic resources which 28%, 21% of respondent teachers
are visiting the library for accessing the research support tools
(journals, thesis, articles, magazines). Very low ration of teacher are
using library computer lab which is only 5%. 11% of teachers are
visiting library for the study purpose. In the table 2 part of students
maximum 64% form total population are visiting the library for the
issuance of books, 53% of respondents are using the library visit for
study purpose.
C. Use and awareness of formal resources of information
Table 3 shows that (93.33%) most respondents are used journals as a
formal sources of information whereas (83.3%) of respondents used text
books, (77.33%) thesis/dissertation, (84%) yearbooks, (77.33%)
dictionary, (85.33%) encyclopedia, (82%)manual/hand books, (86%)
indexing/abstracting journals proceedings of conferences/seminars
similarly. This table also depicts that (76%) used standards, (64.66%)
used technical report and (80.66%) used bibliographies as a primary and
secondary sources of information.
D. Use and awareness of informal sources of information
The table 4 shows that (81.33%) users are use and awareness of
informal sources of information like university library whereas (80.66%)
users are use and awareness of informal sources of information like
attains the international as well as national seminar/conferences,
workshop etc. The table also deals with the use and awareness of
informal information sources such as (79.33%) Scanning of abstracting
& indexing Journals, (78.00%) Telephones, (73.33%) discussion with
colleagues and low percentage of informal sources of information like
visiting exhibitions, conversation, scanning literature etc.
E. Use and awareness of electronic information resources
The table 5 reveals (91.33%) of electronic information resources
used by the teachers and students Whereas (74.66%) used by the teachers
and students email and e-books as a similar basis. The table also deals
with (70.00%) online databases used by users as followed by (66.66%)
CD-ROM databases used by the teachers and students. The least numbers of
users used electronic information resources such as (62.66%)E-thesis as
well (54.00%) of e-books.
F. Information seeking through current contents
The table 6 shows that the majority of respondents i.e.(64%) who
were seeking Information through journals\periodicals subscribed by the
library as well as personal. The table also shows that (40%) respondents
who are seeking information through journals\periodicals by Xeroxcopy of
subject related information from library. This was the best way to
information seeking through open access journals as well as to present
research paper in seminar\conference\symposia etc. i.e. (35.33%)
similarly. The least number of respondents who were seeking information
through personal communication, journals subscription, retrospective
searching of indexing/abstracting periodicals, Inter Library Loan etc.
G. Barriers of Information seeking behavior
The table 7 shows 88(58.66%) teacher and students who was facing
problems of information seeking due to lack of time for searching, while
74(49.33%) users have lack of access in reading materials to the
library. In this table also deals with the 62(41.33%) users felt to lack
of access the seeking of information whereas 44(29.33%)users say due to
lack of knowledge for information seeking behavior. The very low
percentage of users were facing the problems of information seeking
behavior such as lack of organizational information, lack of knowledge
for uses of the library resource and services and lack of support from
library staffs.
H. Purpose of seeking information
The table 8 indicates that the purpose of information seeking i.e.
131(87.33%) teachers and students who Was the most preferred response to
solve immediate practical problem. It followed by the reasons that
include seeking information for career development, keeping up-to-date
and the being to write articles and research papers.
Finding and Conclusions
The analysis and interpretation of data is revealed that
characteristics of the information need and Information seeking behavior
of the teachers and students. The findings evolved out of this study
provide sufficient scope of the study of the two groups, while students
are using libraries more whereas the reverse affects for teachers whose
understanding of Electronic Information Services (EIS) and IT very
widely as observed.
The present study revealed that the teachers and students visit the
library to borrow books. However, it was observed that the majority of
the teachers and students are visiting library daily. It is recorded
that maximum percentage of users both teachers and students are visit to
the library for study while teachers and students go to the library to
read newspapers and magazines. The teachers and scholars visit the
library generally for reference sources and specific information
depending upon their needs. Hence, the purpose of users visit to the
library largely depends on the free time available to them to know the
development in their respective fields.
It has been found that majority of respondents used journals as
formal sources of information while most of the respondents used text
books as a second preference. It has also found that majority of users
used central library after that attaining seminar, conference, symposia,
workshop national as well as international that comes under the informal
information sources. Most respondents prefer "internet
services/resources". Other electronic information resources
mentioned were electronic mail and e-journals for use and awareness of
e-information resources respectively.
The majority of users used information through library subscription
as well as personal subscriptions of journals\periodicals and most
preferred response to solve immediate practical problem.
It has been noticed that majority of the users were facing a
problem for lack of time for searching of information. It is found that
the satisfaction with overall functions of the library is good as well
as fair as most of the users gave response in this regard.
References:
* MarchioniniG, Information Seeking in Electronic Environments,
(Cambridge University Press, Cambridge), (1995).
* Wilson TD and Streatfield DR, Structured observation in the
investigation of information needs, Social Science Information Studies,
(1)(1981)173-84.
* Krikelas J, Information-Seeking Behavior: Patterns and Concepts.
Drexel Library Quarterly, 19(5) (1981)5-20.
* Wilson TD, Information behaviour: an interdisciplinary
perspective. Information Processing and Management, 33 (4) (1997),
551-72.
* Kumar D and Hussain A, Information seeking behaviour: a study of
faculty members of K.N.G.D. Modi Engineering College, Modinagar, India
(LAP Lambert Academic Pub.; Germany), 2012, p.7-21.
* MickCK, Towards usable user studies, JALIS, 31(5) (1980)347-350.
[7] Dervin B, Proceduring peace: guidelines in progress. Paper presented
at a non-divisional workshop, May, (International Communication
Association, Chicago), 1996 Available at: http : //communication.
sbs.ohio-state.edu/sense aking/meet/1996/meet96Aicadervessay.
* html
* Hussain A and Abalkhail A M, Determinants of Library Use,
Collections and Services among the Students of Engineering: A Case Study
of King Saud University, Collection Building, 32(3) (2013).
* King Saud University (KSU), Riyadh, KSA. Available at:
www.ksu.edu.sa (12 March 2013)
* Hussain A, Use of Electronic Information Resources and Services
among the Teachers and
Students Institute of Engineering & Technology, CCSU, Meerut.
Pearl: A Journal of Library and Information Science, 7(1) (2013)50-56.
* Parveen K, Information Seeking Behaviour of Faculty Members at
BPS Mahila Vishwavidyalaya, KhanpurKalan (Sonipat) India, Pearl: A
Journal of Library and Information Science, 7(1)(2013) 1 4.
* Hussain A and others, Utilization of CD-ROM Database by the Users
of NISCAIR, New Delhi: A Survey Report. In: Satpathy, K.C. and
Ramachandran R. Ed. ICT applications in Library & Information
Centre: issues & challenges. National Library, Kolkata, (Jain And
Sons, Jaipur),2012.
* Shiv Kumar, Impact of internet search engines on OPAC users: a
study of Punjabi University, Patiala (India), Program: electronic
library and information systems, 46(1)(2012)56-70.
* Alghanim S A, Information needs and seeking behavior among
primary care physicians in Saudi Arabia: Implications for policy and
practice, Scientific Research and Essays, 6(8)(2011)1849
* 1855.Availableat:http://www.academicjournals.org/sre/pdf/pdf2011/18Apr/Alghanim.pdf (Accessed on 11 May 2013).
* Allison DeeAnn, Chatbots in the library: is it time, Library Hi
Tech, 30(1) (2011) 95-107. Jiang T, An exploratory study on social
library system users' information seeking modes, Journal of
Documentation, 69(1)(2011)6-26.
* Al-Muomen N, Morris A and Maynard S, Modeling information seeking
behaviour of graduate students at Kuwait University, Journal of
Documentation, 68(4)(2010)430-459.
* Mutshewa A and others (2010), Information behaviour of non-users
of libraries in Botswana, Afr. J. Lib, Arch. & Inf. Sc, 20(1)1-10.
* Timmers C F, Developing scales for information-seeking behaviour,
Journal of Documentation, 66(1)(2010)46-69.
* Chang Chiao-Chen and others, Predicting information-seeking
intention in academic digital libraries, The Electronic Library, 27(3)
(2009) 488-460.
* Abou-Auda H S, Information-seeking behaviors and attitudes of
physicians toward drug information centers in Saudi Arabia, Saudi Med
J,29(1)(2008)47-487. Available
at:http://faculty.ksu.edu.sa/isham/Documents/information20070195.pdf
(Accessed on 15 May 2013).
Liaquat Ali Rahoo Mr liaquatrahoo, liaquat.rahoo@admin.muet.edu.pk
Muhammad Ali Khan Nagar Mehran University of Engineering and
Technology Jamshoro, muhammad.nagar@faculty.muet.edu.pk
Maryam Kalhoro
University of Sindh, koonjabbasi@gmail.com
Qurat-ul-Ain Abro
Mehran University of Engineering and Technology Jamshoro,
abroqurat@gmail.com
Shadab Kalhoro
Mehran University of Engineering and Technology Jamshoro,
shadabkalhoro@hotmail.com
Muhammad Ali Khan Nagar, Qurat-ul-Ain Abro, Maryam Kalhoro, Liaquat
Ali Rahoo, Shadab Kalhoro,
Mehran University of Engineering & Technology, Jamshoro
Table 1. Sample Status
Status Numbers % Percentage
Teachers 75 33
Students 155 67
Total 230 100
Table 2. Library Visit Purpose
Purpose to Visit % Age % Age
(Teachers) (Students)
For Study 11 53
for Issuance of Books 10 64
To Access Internet in Computer Lab 5 30
For Electronic Resources Access 28 6
For Research support Tools Access 21 2
33% 67%
Table 3. Information sources
Information Sources % Age % Age Tot % age
(Teachers) (Students)
Textbooks 90 80 83.33
Journals 96 92 93.33
Year books 72 90 84
Thesis/Dissertation 84 74 77.33
Dictionaries 68 82 77.33
Conference Processing/ Seminars 70 70 73.33
Handbook/Manual 76 85 82
Encyclopedias 82 87 85.33
Technical Reports 74 60 64.66
Patents 50 54 52.66
Bibliographic 60 91 80.66
Table 4. Use and awareness of Information sources
Information Sources % Age % Age Tot % age
(Teachers) (Students)
Discussion with colleagues 90 75 73.33
Scanning of abstracting & 94 72 79.33
Indexing journal
Attaint the Seminar/ conference. 86 78 80.66
Workshop etc.
Through Telephone query 64 85 78
Through Fax, Email, Whatsapp 68 62 64
Personal Collection 72 68 69.33
University Library 84 80 81.33
Persona Visit to subject expert 74 58 63.33
Writing letters 60 56 57.33
Exhibition visit 50 52 51.33
Through Conversion/ Discussion 60 57 58
Table 5. Information sources
Information Sources % Age % Age Tot % age
(Teachers) (Students)
Internet based resources 90 92 91.33
E-Journals 62 80 74
E-Books 44 59 54
E-Thesis 30 79 62.66
E-Mail 60 80 74.66
Online Databases 40 85 70
CD-ROM Databases 50 75 66.66
Table 6. Information seeking through current sources
Detail % Age % Age Tot %
(Teachers) (Students) age
Library Subscriptions 60 66 64
Personal Subscriptions 60 66 64
Journal articles Xeros from library 50 35 40
E-journals Subscription 40 15 23.33
Open Access Journals 64 21 35.33
Document Delivery Services 16 4 8
To Present Research Paper in 24 10 14.6
Seminar/Conference
Citation at end of the book chapters 48 29 35.33
Retrospective searching of 24 15 18
indexing/abstracting
periodicals 28 17 20.66
personal communication 36 19 24.66
browsing back volumes 30 18 22
others 4 4 4
Table 7. Barriers of Information seeking behavior
Detail % Age % Age Tot %
(Teachers) (Students) age
Lack of support from library Staff 60 58 58.66
Lack of access to all information 52 36 41.33
Lack of reading materials 36 56 49.33
Lack of Knowledge information 30 29 29.33
Lack of Knowledge for uses of the 32 25 27.33
library resources and services
Lack of support from library Staff 20 15 16.67
Lack of time for searching 18 0 6
Table 8. Purpose of Seeking Information
Purpose % Age % Age Tot %
(Teachers) (Students) age
For Study 64 28 40
to Solve immediate practical 78 92 87.33
problems
To keep up to date 44 22 29.66
To write an article and research 30 33 38.66
paper
COPYRIGHT 2018 University of Idaho Library
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2018 Gale, Cengage Learning. All rights reserved.