Beyond the Five-style Paradigm: Conflict Adaptivity as Yin-Yang Balancing.
Huang, Lin-Mei
Beyond the Five-style Paradigm: Conflict Adaptivity as Yin-Yang Balancing.
Introduction
As argued by Coleman and Ferguson (2014) in their award-winning
book Making Conflict Work: Harnessing the Power of Disagreement,
conflicts can lead to better outcomes when people are able to use
conflict management strategies strategically that fit with the
characteristics of different situations. However, Coleman and Kugler
(2014) suggest that most of people tend to get stuck in chronic conflict
management mindsets and are unable to change strategies as required by
situations. Unfortunately, they further argue that the importance of
adaptation has been largely ignored in conflict management research with
few exceptions (i.e., Druckman & Mitchell, 1995; Thomas, 1992a).
Therefore, it is important for academic and training research to pay
more attention on the role of adaptivity in managing conflicts
effectively over time and across changing situations.
Similar to Coleman and Ferguson (2014), Thomas (1992a) argues that
conflict- handling modes are best regarded as "the strategic
intention of a party in conflict, what the party is attempting to
accomplish in satisfying own and other's goals" (p. 269). In
other words, conflict-handling modes "do not solely reflect
individuals' predispositions, but also differences in the kinds of
situations faced by the individuals" (Thomas, 1988, p. 435).
According to Speakman and Ryals (2010), however, conflict management
research has been heavily influenced by the "one best way"
(e.g., Blake & Mouton, 1964, 1981; Fisher & Ury, 1981; Lax &
Sebenius, 1986; Pruitt, 1981) as well as situational or contingency
perspectives (e.g., Thomas, 1992b; Munduate, Ganaza, Peiro, &
Euwema, 1999) which also mainly aim to find out the most and usually
single effective mode of conflict management behavior.
On contrary to the "one best way" and situational or
contingency perspectives, Coleman and Kugler (2014) have found that
higher use of pure cooperative approaches is not strongly associated
with satisfaction and well-being. Speakman and Ryals (2010) further
argue that these two perspectives fail to "offer a real-world view
in which managers both can and do change their behaviors" (p. 192)
because any reaction to a conflict episode consists of "a mixture
of accommodating, avoiding, competing, compromising and collaborating
behaviors throughout the conflict episode is considered to be the rule
rather than the exception" (p. 193). Specifically, research adopted
the conglomerated perspective (Euwema & Van Emmerik, 2007; Euwema,
Van de Vliert, & Bakker, 2003; Van de Vliert, Euwema, &
Huismans, 1995; Van de Vliert, Ohbuchi, Rossum, Hayashi, & Van der
Vegt, 2004) have indicated that effective individuals display "the
combination of various degrees of several modes of conflict handling
within a conflict episode" (Euwema et al., 2003, p. 120).
As argued by Coleman and Kugler (2014), therefore, conflict
management "behavior (B) is ultimately a function of both the
person (P) and the environment (E) in interaction [B = f(P, E)]"
(p. 952), but a fundamental issue that has been largely neglected and
lacks a theoretical answer is "the significance of fit". In
other words, regardless of whether the collaborating mode or the
integrative style is the best bargaining style across conflict
situations, these authors contend that "a specific conflict
strategy will be more or less effective or ineffective under a
particular set of conditions" (p. 946). Specifically, people can
constructively manage conflicts "when the disputants are able to
adjust their orientations, strategies, and tactics as the evolving
situation requires" (Coleman, Kugler, Bui-Wzosinska, Nowak, &
Vallacher, 2012, p. 33).
To address this fundamental issue, Peter Coleman (Coleman et al.,
2012; Coleman, Kugler, Mitchinson, Chung, & Musallam, 2010; Coleman,
Kugler, Mitchinson, & Foster, 2013) has proposed a three-dimensional
situated model of conflict in social relations in which the concept of
conflict adaptivity has been used to integrate five approaches to
conflict resolution and then have developed and tested the Managerial
Conflict Adaptivity Assessment (MCAA) (Coleman & Kugler, 2014).
Furthermore, Coleman and Ferguson (2014) have provided detailed
discussions regarding effective adaptivity strategy and its related
tactics for people to consider when they adopt adaptive approach to
managing conflicts. Compared to prior research that focuses on a set of
predispositions or conditions determining positive conflict management
performance, Coleman and his research team emphasize "the necessity
of adapting flexibly to diverse or changing situations in a manner
fitting with the demands of each situation" (Coleman & Kugler,
2014, p. 946).
Despite the valuable contributions made by the situated model,
however, there is one aspect of Coleman's adaptive approach to
social conflict management that has not been fully examined. As argued
by Coleman and Kugler (2014), conflict management research should
simultaneously consider people's dispositional, stylistic, or
behavioral preferences (i.e., P) to conflict and the role of situational
contingencies (i.e., E) in determining the choice of conflict-handling
strategies. Unfortunately, the necessity for people to manage opposing
processes between P and E is only proposed without further explorations
in its implications to the conceptualization of conflict adaptivity and
the utilization of effective adaptivity strategy. To address this issue,
this paper argues that the yin-yang paradigm perspective, which
comprises three core principles including holism, change, and
contradiction (Huang, 2017), provides a valuable framework for exploring
the inherent duality between the interplay of personal preferences and
situational contingencies in the process of conflict adaptivity.
From Five-style Paradigm to Adaptive Approach Five-style Paradigm:
Two-dimensional Models
Compared to the single-dimensional model that depicts
individuals' concern ranging from competition at one end to
cooperation at the other end (Deutsch, 1949), the two-dimensional models
have derived from the original work of Blake and Mouton's (1964)
dual concerns theory. Several conflict management self-report
instruments have been developed with the same set of assumptions that
individuals have two main motivations regarding interpersonal conflict:
"concern for production" versus "concern for
people". Then, individuals may choose different modes, styles, or
strategies for handling conflict based on the variation of "concern
for production" and "concern for people." According to
Blake and Mouton, five discrete leadership styles result from the
variation of two concerns: smoothing (high concern for people and low
concern for production), withdrawing (low concern for both people and
production), compromising (medium concern for production and people),
problem-solving (high concern for production and people), and forcing
(high concern for production versus low concern for people) (Holt &
DeVore, 2005).
Generally speaking, Blake and Mouton's (1964) Managerial Grid
and the subsequent conflict management instruments such as Conflict
Management Survey (CMS) (Hall, 1969), Rahim Organizational Conflict
Inventories I and II (ROCI-I and ROCI-II) (Rahim, 1983), Employee
Conflict Inventory (ECI) (Renwick, 1975), and Management-of-Differences
Exercise or MODE Instrument (Thomas & Kilmann, 1974) have been
referred as "two-dimensional models" (Sorenson, Morse, &
Savage, 1999, p. 26) or ''five-style paradigm''
(Holt & DeVore, 2005) because they all assume that "conflict
comes from the opposing forces of production (trying to meet one's
own goals) versus people (attempting to honor the needs of others), and
then five basic styles of dealing with conflict: smoothing, withdrawing,
compromising, problem-solving, and forcing" (Holt & DeVore,
2005, p. 167). It is worth to note, however, that the labels for each
conflict style and the names for each dimension vary among instruments
(see Figure 1).
While five conflict-handling modes have been plotted along two
dimensions as depicted by Blake and Mouton's (1964, 1970)
two-dimensional model, however, Womack (1988) indicates that there are
key theoretical differences among various five-style instruments that
have to be noted before they are employed for research or training
purpose (see Figure 1). Particularly, Thomas (1988) contends that most
of two-dimensional models are causal models that "attempt to
explain the conflict modes (dependent variables) as a function of the
two dimensions of the model (the independent variables)' (p. 433).
A notable exception is the widely used Thomas-Kilmann's MODE
(Thomas, 1976, 1992b), which has been depicted as a taxonomic model that
only describes what the conflict modes are. In other words, it is
possible for people who have a low competing score are able to behave
competitively if the situation or other party forces them to do so
(Schell, 2001).
Notes: (1)Black & Mouton (1964), (2)Hall (1969), (3)Renwick
(1975), (4)Thomas (1976), (5)Rahim (1983), (6)Pruitt (1983), (7)Thomas
(1992b); Taxonomic models: Thomas (1976) & Thomas (1992b), Causal
models: Black & Mouton (1964), Hall (1969), Renwick (1975), Rahim
(1983), Pruitt (1983)
Despite the importance of knowledge of conflict management styles
generated from the studies of two-dimensional models, these models have
been mainly used in the majority of studies to measure an
individual's general preference of style via individuals'
self-reports (Ogilvie & Kidder, 2008). As contended by Damp (2016),
"this approach is oversimplified in that it results in categorizing
individuals based on their dominant style or a style they appear to be
utilizing most during the specific study" (p. 17). Conversely, Damp
has found that 45% of the sample in the study reflects a general pattern
of using all styles flexibly and interchangeably. According to the
conglomerated or complexity perspective (Speakman & Ryals, 2010),
furthermore, individuals actually use more than the five styles
suggested by the two-dimensional models to manage conflict.
Additionally, Sorenson, Morse, and Savage (1999) have found that
"concern about self" and "concern about other" are
significantly associated with dominating and obliging strategies, but
there are no similar associations among these two dimensions with avoid,
compromise, and integrate strategies. Therefore, they have called for a
new conflict-handling model with dimensions that account for more of the
variance in the choices to avoid, compromise, and integrate strategies.
Based upon a thoroughly overview of five approaches of interpersonal
conflict resolution including dual- concern theory, Coleman et al.
(2012) suggest that two-dimensional models have failed to address the
issue of relative distribution of power between the parties. With an
extra dimension of relative distribution of power, consequently, nine
types of conflict management styles or strategies (cf. Coleman et al.,
2012) have been proposed by Coleman and Ferguson (2014) based upon their
three-dimensional situated model.
Adaptive Approach to Conflict Management: Three-dimensional
Situated Model
According to the three-dimensional situated model (Coleman et al.,
2012), type of goal interdependence, relative distribution of power and
degree of total goal interdependence will constantly interact to
"situate parties psychologically in different regions of the basic
conflict stimulus field" (Coleman et al., 2013, p. 1966), which
will induce distinct psychological orientations (POs) to conflict and
then lead to certain behavioral responses that are fitting with that
type of situation (Coleman et al., 2012, 2013). For example, region 1
(high power, cooperative, high interdependence) will induce a
benevolence orientation and benevolent behaviors. However, region 4 (low
power, competitive, high interdependence) will induce an appeasement
orientation and appeasement behaviors.
Furthermore, the situated model argues that each of POs is useful
in particular situations, but "problems typically arise for people
when their orientation (such as support or dominance) becomes fixed or
when an individual's chronic orientation(s) is inappropriate for a
specific situation" (Coleman et al., 2012, p. 29). In other words,
as contended by Coleman and Kugler (2014), "No one PO is feasible
in all situations" (p. 952). Therefore, the situated model stresses
the importance of adaptivity in constructive conflict resolution because
conflict situations are usually in flux. As defined by the model,
conflict adaptivity is "the capacity to identify and respond
appropriately to different conflict situations or relevant changes in
conflict situations by employing the different POs of the situated model
and their related strategies in a manner consistent with the demands of
the presenting situation" (p. 949).
Originally, conflict adaptivity has been treated as a competency or
capacity that enables people to employ the adaptive approach to conflict
(Coleman et al, 2010, 2012, 2013; Coleman & Kugler, 2014). Coleman
and Kugler (2014) have found that conflict adaptivity, which has been
measured by the Managerial Conflict Adaptivity Assessment (MCAA), is
related to higher levels of satisfaction with conflict processes at work
as well as higher levels of well-being at work. Later, the construct has
been adapted into one of nine behavioral strategies (Coleman &
Ferguson, 2014). As described by these authors, the use of effective
adaptivity strategy is "to read situations accurately and employ
any of the strategies (benevolence, dominance, support, appeasement,
autonomy, cooperation, competition, and possibly mini-revolutions) where
they fit, in a manner and to a degree appropriate to the context"
(p. 218).
In other words, effective adaptivity strategy is
"multisituational" (Coleman & Ferguson, 2014, p. 201) that
"cuts across seven situations" (p. 218). Theoretically
speaking, thus, the most typical tactic to implement this strategy is to
"move from strategy to strategy and tactic to tactic as the
conflict evolves" (p. 201), which is labeled as match and mix
tactic. Furthermore, these authors move beyond exploring prototypical
styles or strategies that are the best suited to only particular
situation types. With regard to situations that are not as pure as the
seven situations presented in the book, in particular, these authors
suggest that people have to combine prototypical strategies to fit the
fuzzier situations. Under these circumstances, people may use create new
adaptive hybrids tactic such as conditional assessment contingencies,
tit-for-tat strategy, overt/covert strategy, negotiation chains,
internal split strategy, and short-term/long-term strategy to manage
fuzzier situations.
Therefore, although the three-dimensional situated model looks like
a contingency-based perspective, it is different from the situational or
contingency perspectives adopted by two-dimensional models in three
aspects. Firstly, the former one allows more flexible relationships
between dimensions and types of conflict situations in the model. That
is, fuzzier situations have been also considered in addition to the
seven pure types of situations presented in the model. Secondly, the use
of more than one type of strategies instead of one single best strategy
is expected to effectively manage the evolving nature of conflict
situation. Thirdly, Coleman and Ferguson (2014) suggest that
"adaptation, the capacity to change and fit in, is balanced by
integrity, the capacity to hold on to a sense of consistency of values,
worldview, goals, and aspirations" (p. 195). That is, the effective
adaptivity strategy consists of "two opposing processes: adaptation
and integrity" (p. 195).
Despite the valuable contributions made by the situated model,
however, there is one aspect of Coleman's adaptive approach to
social conflict management that has not been fully examined. As argued
by Coleman and Kugler (2014), conflict management "behavior (B) is
ultimately a function of both the person (P) and the environment (E) in
interaction [B = f(P, E)]" (p. 952). In other words, although most
conflict management assessments have been used to measure people's
dispositional, stylistic, or behavioral preferences (i.e., P) to
conflict, Coleman and Kugler contend that conflict management academics
and practitioners should simultaneously consider the role of situational
contingencies (i.e., E) in determining the choice of conflict- handling
strategies. Unfortunately, the necessity for people to manage opposing
processes between situational adaptation and personal integrity is only
proposed without further explorations in its implications to the
conceptualization of conflict adaptivity and the utilization of
effective adaptivity strategy.
With regard to behavioral flexibility, which is positively
associated with conflict adaptivity of managers (Coleman & Kugler,
2014), Kaiser, Lindberg, and Craig (2007) have proposed the
"mastery of opposites" approach to assess the construct.
Specifically, Kaiser, Lindberg and Craig argue that behavioral
flexibility should be conceived as "capability and skill with
contrasting behaviors that are both functional despite seeming to be
mutually exclusive" (p. 42) instead of "a capability to adapt
to new, different, or changing requirements" (p. 41) or
"general tendency to vary behavior across situations" (p. 42).
In other words, this approach regards "flexible leadership in terms
of capability with opposing, but complementary, behaviors" (Kaiser
& Overfield, 2010, p. 107). Furthermore, Kaiser and Overfield (2010)
refer it as "The Wisdom of Opposites" (p. 108) that is mainly
derived from the Eastern philosophy of yin-yang.
As conflict adaptivity is positively associated with behavioral
flexibility (Coleman & Kugler, 2014), therefore, it seems reasonable
to reconceptualize conflict adaptivity as a mastery of opposites, which
might help academics and practitioners effectively operationalize the
construct on the behavioral level (i.e., to utilize effective adaptivity
strategy). As indicated by Smith & Lewis (2011), furthermore,
opposing forces or tensions have been labeled differently including
"paradox," "dilemma," and "dialectic"
without sufficiently conceptual clarity among them. Consistent with the
mastery of opposites approach used by Kaiser and Overfield (2010), the
present paper adopts a paradox lens and views paradox as
"contradictory yet interrelated elements that exist simultaneously
and persist over time" (Smith & Lewis, 2011, p. 386).
Furthermore, the present paper aims at exploring the two opposing
processes in the construct of conflict adaptivity from the Chinese
Yin-Yang paradigm perspective.
Yin-Yang Paradigm to Conflict Management: Conflict Adaptivity as
Yin-Yang Balancing
As China becomes more influential in the world, the amount of
research that embraces the Chinese dialectical thinking, the Chinese
Yin-Yang paradigm, has increased rapidly. Although the Yin-Yang paradigm
has been explored via various angels including naive dialecticism (Peng
& Nisbett, 1999; Peng, Spencer-Rodgers & Zhong, 2006;
Spencer-Rodgers, Williams & Peng, 2010), transparadox (Chen M.-J.,
2002, 2008), Yin-Yang balancing (Li, 2008, 2012a, 2012b, 2014a, 2014b,
2016), the concept of bian (or change) (Chen, 2008, 2009a, 2009b), and
the philosophy of "unity between nature and humans" (Ding,
2003), research on the Yin-Yang paradigm has postulated that the
paradigm comprises three core principles, including holism (or holistic
content), change (or dynamic process), and contradiction (or duality
integration) (Li, 1998, 2008; Peng & Nisbett, 1999). Moreover, these
principles are interrelated to one another (Peng & Nisbett, 1999).
Furthermore, Li (2016) argues that the Yin-Yang paradigm, which has
been derived from the Yi Jing or I Ching (the Book of Changes), is the
shared epistemology for all Chinese traditional philosophies and is the
most influential Chinese philosophical ideas on scholars in the West. It
is worth noting, however, that "the system of Yin-Yang balancing is
neither a form of mysticism for divination (Zhang, 1991), nor a crude
'primitive mentality' (Lloyd, 2007; Zhang, 2011)" (p.
51), while I Ching is well known to the world as a book of oracles and
divination (Ding, 2003). Consequently, Li (2016) argues that the
Yin-Yang paradigm should be regarded as a novel frame of thinking which
has significant global implications to complex issues in the area of
paradox management.
The Principle of Holism: Asymmetrical Balancing between Situational
Adaptation and Personal Integrity
According to the principle of holism (Peng & Nisbett, 1999) or
holistic content (Li, 1998, 2012a), "nothing is isolated and
independent, but everything is connected" (Peng & Nisbett,
1999, p. 743). Moreover, Peng and Nisbett argue that this "holistic
mode of thought" draws on the assumption that "everything
exists in the mystical integration of yin-yang, entities that are
opposed to one another and yet also are connected in time and space as a
whole" (p. 743). As indicated by Fang (2012), thus, "Yin and
Yang coexist in everything, and everything embraces Yin and Yang"
(p. 34). Specifically, this principle reflects "the complex
interdependence and interpenetration between opposite elements (i.e.,
mutually inclusive with partial overlaps in spatial terms)" (Li,
2016, p. 52).
In particular, Ding (2003) claims that I Ching, the earliest
Chinese cultural classic which has been completed around 500 B.C., has
proposed a philosophy of "unity between nature and humans." In
other words, I Ching advocates "unity between a context (e.g.,
nature) and the individual events or objects (e.g., humans) that exist
in that context" (p. 327). Further, Li (2016) argues that this
philosophy is the shared ontology for all Chinese traditional
philosophies. To be more specific, it refers to "a complex world
that is both objective and subjective in balance rather than being
separated, and the macro-level context is integrated with the
micro-level object rather than being separated" (Li, 2014b, p. 31).
As a result, I Ching provides various perspectives on problems that are
"actually contextual information, which is provided for audiences
to use in examining a situation in order to decide whether perform a
task" (Ding, 2003, p. 327) instead of how to perform a task.
With regard to the study of conflict management styles, there seems
to be two incompatible lines of conflict management assessments research
between organizational between "P" and "E" (Coleman
& Kugler, 2014). The first and the most popular line of research
measures "dispositional, stylistic, or behavioral preferences
(i.e., P) to conflict at work", but the alternative line of
research emphasizes "the importance of situational conditions
(i.e., E)" (p. 951). Notably, the three-dimensional situated model
has taken an interactive perspective that is consistent with the
principle of holism. Consistent with the principle of holism,
specifically, these authors assert that "behavior (B) is ultimately
a function of both the person (P) and the environment (E) in interaction
[B = f(P, E)]" (p. 952).
Proposition 1a: Adaptive people are persons whose conflict
management strategies are determined simultaneously by their personal
preferences as well as situational contingencies.
The operating mechanism for the principle of holism (Li, 2012b,
2014b), however, provides further insights for a more thorough
exploration regarding "the dominant-subordinate mix" of
"P" (i.e., personal preferences) and "E" (i.e.,
situational contingencies). According to Li (2012b, 2014b),
"asymmetrical balancing" is the operating mechanism that
relates to the principle of holistic content, which refers to "with
one of the opponent elements being the dominant while the other being
the subordinate" (Li, 2014a, p. 326). To be more specific, the
dominant-subordinate mix of opposite elements operates as noted by Li
(2016, p.57):
[...] the interdependence and interpenetration of opposite elements
require one of the two opposite elements to play the dominant role in
performing one specific function (e.g., a sub-goal) because this
opposite element is compatible with the specific function given their
positive association [...], while the other opposite element will play
the subordinate role in performing the same specific function because
this element is incompatible with the specific function [...].
It is worth to note, however, that the balance between adaptation
and integrity suggested by the adaptive approach seems to be symmetrical
balancing instead of asymmetrical balancing. Specifically, Coleman, and
Ferguson (2014) argue that "adaptive people must be simultaneously
principled and pragmatic, firm with their goal but flexible with their
means" (p. 194). Conversely, the Yin-Yang paradigm assumes an
asymmetrical balancing relationship between the opposite elements that
reflects a dominant-subordinate mix of them. Based on the proposition of
asymmetrical balancing, thus, the present paper argues that the overall
goal of conflict adaptivity should not only accompany with personal
integrity (i.e., "P") and situational adaptation (i.e.,
"E") as two sub-goals, but also be fostered by an asymmetrical
balancing between integrity and adaptation.
Proposition 1b: Adaptive people are persons whose conflict
management strategies should reflect a dominant-subordinate mix of their
personal preferences and situational contingencies.
The Principle of Change: Dynamic Balancing between Spatial Content
and Temporal Process
According to the principle of change (Peng & Nisbett, 1999) or
dynamic process (Li, 1998, 2012a), opposite elements in a phenomenon
will mutually transform into each other under specific conditions at a
certain time. Specifically, as indicated by Li (2016), this principle
reflects "the complex interaction and inter-transformation between
opposite elements (i.e., mutually inclusive with partial overlaps in
temporal terms)" (p. 52). In other words, this principle assumes a
dynamic and changeable reality (Peng & Nisbett, 1999). Furthermore,
Peng et al. (2006) argue that the principle of change is the logical
foundation of Chinese dialectical thinking and point out that "the
notion of change leads to a belief in contradiction, and contradiction
comes as a result of a belief in change... Holism, in turn, is the
consequence of a belief in change and contradiction" (p. 255).
I Ching or the Book of Changes, as implied by the name of the book,
focuses on the concept of change (Lai, 2008). Moreover, Lai indicates
that change is inevitable and imminent and people have to anticipate
change and be well-prepared for it in order to deal with it. Thus, I
Ching is about "changes (or problems) in the world" and
advises people on how to cope with these changes (Ding, 2003, p. 322).
Specifically, Chen (2008) argues that "change itself is the only
constant phenomenon of the universe" (p. 7) and 64 hexagrams in I
Ching represent all the possible situations of the universe because each
hexagrams contains six lines (yao), in which "the movement from the
bottom line up to the top line symbolizes the change of a specific
situation" (p. 8):
The first or the bottom line indicates the foundation of change; the
second line is the sprouting period which indicates the formation of a
change of things; the third line is the embodiment indicating the
concretizing stage of change; the fourth line is like the leaves of a
tree, indicating the strong growth of change; the fifth line is the
blooming period, indicating the flourishing of change; and the sixth or
top line is the fruit, indicating the fullness of change which implies
a stage of transformation to another cycle.
Based on the above arguments, people in conflict situations need to
always anticipate the change and be well-prepared for dealing with it.
As interpreted by Lai (2008), as each of the eight trigrams in I Ching
have its unique characteristics, "change is necessary to allow
'the myriad things to become all that they can be' (trans.
Lynn, 1994, p. 122)" (p. 224). Similar to the Yin-Yang paradigm
perspective, Coleman and Ferguson (2014) argue that although each of the
prototyped strategies (i.e., situation-specific strategies) presented in
the book "can be valuable and fitting in particular situations,
they each have their associated costs and benefits" (p. 194).
Consistent with the principle of change, the adaptive approach has
emphasized the importance of conflict adaptivity and proposed effective
adaptivity strategy to address this important concern in the constantly
changing conflict situation.
Proposition 2a: Adaptive people are persons whose conflict
management strategies should not always be dominated by either their
personal preferences or situational contingencies.
It is important to note, however, that Coleman and Ferguson (2014)
has argued that effective adaptivity strategy is "not always
advantageous" because "some ongoing conflicts call for a focus
on only one or two of the strategies" (p. 201). Specifically, they
argue that "more cooperative approaches (benevolence, cooperation,
and support) are more likely to lead to positive outcomes for all
parties in a longer term" (p. 205). Furthermore, Coleman and
Ferguson depict the strategy as "a contingency-based approach to
conflict" that "helps to manage the immediate demands of a
situation" when they describe the "adapt today while leaning
toward a more constructive tomorrow" tactic. In other words, the
advantages and disadvantages of adaptation should be considered with a
time frame. Unfortunately, this issue has not been addressed when they
define conflict adaptivity and its behavioral counterpart, effective
adaptivity strategy.
Based upon the proposition of transitional balancing (Li, 2014a),
the operating mechanism for the principle of change, conflict adaptivity
is redefined as a capability to manage an asymmetrical balancing between
adaptation and integrity in both spatial and temporal terms. As a
result, effective adaptivity strategy is redefined as behaviors intended
to manage an asymmetrical balancing between adaptation and integrity in
both spatial and temporal terms. In other words, conflict adaptivity and
effective adaptivity strategy can be conceived on two dimensions: (1)
asymmetrical balancing between situational adaptation and personal
integrity in terms of its spatial content and (2) asymmetrical balancing
between situational adaptation and personal integrity in terms of its
temporal process.
Proposition 2b: Adaptive people should allow the respective role of
situational contingencies and personal preferences in the
dominant-subordinate mix to switch as conflict evolves over time.
As depicted by Kaiser and Overfield (2010), "everything has
both yin and yang components that are in constant interaction, never
resting in a static state of balance but rather constantly adjusting to
find harmony in a fluid and dynamic equilibrium" (p. 108).
The Principle of Contradiction: Curvilinear Balancing between
Situational Adaptation and Personal Integrity
Li (2016) argues that the principle of duality balance is "the
underlying anchor" for the first two principles of Yin-Yang
paradigm. According to the principle of contradiction (Peng &
Nisbett, 1999) or duality balance (Li, 2016), all contradictions
(opposite elements) co-exist as a duality which is always partially
complementary and partially conflicting. In other words, all
contradictions are characterized as "contrary (weaker than
'contradictory') yet complementary (stronger than
'interrelated') opposites-in- unity ([phrase omitted] in
Chinese)" to partially affirm and partially negate each other (Li,
2016, p. 52). Consequently, "Old and new, good and bad, strong and
weak, and so on coexist in everything" and "the two sides of
any contradiction exist in an active harmony, opposed but connected and
mutually controlling" (Peng & Nisbett, 1999, p. 743).
In contrast to Aristotle's 'either/or' system,
Hegel's 'both/or' system, and the typified but misleading
'both/and' system for Yin-Yang paradigm, the present paper
adopts the 'either/and' system proposed by Li (2016) to define
the paradoxical relationship between yin and yang. Specifically, the
'either' refers to "the existence of tension, tradeoff,
and conflict" between two opposite elements and the 'and'
refers to "the existence of harmony, synergy, and
complementarity" (p. 60) between the same opposite elements. In
other words, the present paper argues that situational adaptation and
personal integrity should be treated as a duality instead of a dualism.
Consequently, situational adaptation and personal integrity should
partially affirm and partially negate each other. For example, Schell
(2001) has found that " there is remarkable stability to the
predispositions people report as the foundation for their styles--and an
associated stability to the struggles people report overcoming these
predispositions to improve their practice" (p. 157).
As defined by Li (2016), mutual affirmation refers to a partial
integration of the complementary elements of adaptation and integrity in
both spatial and temporal terms. Similarly, Schell (2001) has found that
people often have their own combination of bargaining style preferences
which enable them to shift their bargaining styles from the most
preferred one to the next preferred one in order to fit the situation
and the opponents they encounter. Under this circumstance, personal
integrity and situational adaptation partially affirm each other. On
contrary, mutual negation refers to a partial separation of the
conflicting elements of adaptation and integrity in different
"spatial" aspects and levels or at different temporal stages
and steps (Li, 2016). Schell (1999) indicates that people who have
scored very high on only one style have to know how to compensate for
the weaknesses inherent in their dominant style to be better adaptable
to different situations. Under this circumstance, personal integrity and
situational adaptation partially negate each other.
Proposition 3a: Adaptive people should know how to utilize the
partially complementary and partially conflicting relationship between
their personal preferences and situational contingencies to determine
effective conflict management strategies.
Based on 'either/and' system, Li further argues that
"when opposite elements are both at a high level in the same
spatial aspect and at the same temporal stage, they tend to have the
higher conflict in their interaction as unhealthy tension, but they will
be in a good balance as healthy tension when one opposite element is at
a high level, and the other is at a moderate level" (Li, 2016, p.
57). To be more specific, there is a curvilinear balancing relationship
within the dominant-subordinate mix of opposite elements, in which
"the subordinate opposite will be related to the dominant opposite
in an inverted U-shaped nonlinear pattern with their interaction effect
on the specific function" (p. 57). Accordingly, important
implications to the utilization of the concept of conflict adaptivity
can be derived from this operational mechanism for the principle of
duality balance.
On the one hand, the proposition of curvilinear balancing helps to
develop a more refined definition of conflict adaptivity on the
behavioral level. Specifically, Li (2016) proposes that "the
subordinate opposite is the least complementary and the least
conflicting when it is at a low level [...]; it is the most conflicting,
but the least complementary, when it is at a high level [...]; it is the
most complementary, but the least conflicting, when it is at a moderate
level[...]" (p. 57). That is, as conflict adaptivity and effective
adaptivity strategy has been broken up into two dimensions from the
Yin-Yang paradigm perspective: (1) asymmetrical balancing between
situational adaptation and personal integrity in terms of its spatial
content and (2) asymmetrical balancing between situational adaptation
and personal integrity in terms of its temporal process, the occurrence
of asymmetrical balancing between situational adaptation and personal
integrity can be measured on these two dimensions.
On the spatial content dimension, according to Yin-Yang paradigm
perspective, both situational adaptation and personal integrity will be
measured respectively with a scale ranging across low, moderate, and
high level. The present study assumes that the level of situational
adaptation can be determined by the level of concreteness of situational
cues. Thus, the less the ambiguous the situational cues are, the higher
the level of situational adaptation is. With regard to the level of
personal integrity, the higher people have scored on one or more
conflict styles in a conflict style assessment tool such as the
Thomas-Kilmann Conflict Mode Instrument (TKI), the higher the level of
personal integrity they will be assigned. It is worth noting, however,
that the occurrence of adaptivity strategy should be measured
simultaneously on the temporal process dimension because the respective
role of situational adaptation and personal integrity in the
dominant-subordinate mix mentioned above will switch constantly as
conflicts evolve over time.
On the other hand, effective adaptivity strategy should consist of
a high level of personal integrity with a moderate level of situational
adaptation or a moderate level of personal integrity with a high level
of situational adaptation as conflicts evolve over time. Accordingly, it
is likely to oversimplify the complexities of conflict management
behaviors when some researchers postulate that highly adaptable
individuals are people who lack preference for any style and report low,
moderate, or high usage across all styles (e.g., Damp, 2016) or people
who have scored in the middle range for all five bargaining styles have
a very adaptable style (e.g., Schell, 2001) without taking the level of
adaptation in conflict situations into consideration at the same time.
In other words, situational adaptation and personal integrity are two
opposite elements that co-exist in a curvilinear way.
Proposition 3b: Adaptive people determine effective conflict
management strategies through either a mix of a high level of
situational adaptation with a moderate level of personal integrity or a
mix of a moderate level of situational adaptation with a high level of
personal integrity.
Discussion
Based on a critical review of two-dimensional models and
three-dimensional situated model of conflict management, the present
paper addresses the opposing processes (personal integrity vs.
situational adaptation) in conflict adaptivity and the related effective
adaptivity strategy from a Yin-Yang paradigm perspective. Firstly,
according to the principle of holism, this paper argues that conflict
adaptivity should be understood as asymmetrical balancing between two
partially conflicting and partially complementary elements: situational
adaptation (i.e., situational contingencies) and personal integrity
(i.e., personal preferences) Secondly, according to the principle of
change, this paper further argues that conflict adaptivity should be
regarded as dynamic balancing between spatial content and temporal
process. Thirdly, according to the principle of contradiction, this
paper proposes that conflict adaptivity should be measured as
curvilinear balancing between level of situational adaptation and level
of personal integrity.
The present paper contributes to conflict management theory and
practice in several ways. Firstly, I use a Yin-Yang paradigm perspective
to explore the paradoxical roles played by situational contingencies and
personal preferences when people adapt their conflict management
strategies as required by situations. That is, situational adaptation
and personal integrity have been conceptualized not as a dualism but as
a duality. As a duality, these two opposite elements, "while
conceptually distinct, are mutually enabling and a constituent of one
another" (Farjoun, 2010, p. 203). To perceive the paradoxical
nature of conflict adaptivity as a duality from a Yin-Yang paradigm
perspective, therefore, conflict adaptivity is a capability not only to
master the opposing processes of a situational daptation and personal
integrity respectively but also to manage an asymmetrical balancing
between them in both spatial and temporal terms.
Conversely, although Kaiser and Overfield (2010) contend that
"Yin and yang are complementary but opposing forces that form a
greater whole and each is dependent on the other" (p. 108) when
they articulate the philosophical foundations of the mastery of
opposites approach, they further claim that "When either force
dominates, harmony is disrupted and the larger whole is
compromised" (p. 108). As suggested by Proposition 1b in this
paper, however, adaptive people should reflect a dominant-subordinate
mix of their personal preferences and situational contingencies in their
conflict management strategies. Furthermore, according to Proposition
2b, the respective role of situational adaptation and personal integrity
in the dominant-subordinate mix should be allowed to switch as conflict
evolves over time. That is, choice of conflict management strategy
should not always be dominated by either people's personal
preferences or situational contingencies (i.e., Proposition 2a).
Secondly, regarding conflict adaptivity as Yin-Yang balancing also
offers an alternative view to assess the utilities of strategies
proposed by Western scholars to address the paradoxical relationship
between stability and change. For instance, Poole and Van de Ven (1989),
a frequently cited reference (e.g., Farjoun, 2010; Smith & Lewis,
2011; Zhang, Waldman, Han, & Li, 2015), have proposed four methods
to deal with two opposing theses (A and B) (p. 565):
(1) We can keep A and B separate and their contrasts appreciated; (2)
We can situate A and B at two different levels or locations in the
social world; (3) We can separate A and B temporally in the same
location; or (4) We can find some new perspectives which eliminate the
opposition between A and B.
According to Farjoun (2010), the first three methods accommodate
the paradox, only the fourth dissolves or supersedes the paradox.
Nevertheless, Smith and Lewis (2011) argue that "the first strategy
focuses on acceptance, whereas the last three seek to resolve the
underlying tensions" (p. 385).
As suggested by Proposition 1a and Proposition 3a in this paper,
however, people's conflict management strategies are simultaneously
determined by their personal preferences and situational contingencies
in which the partially complementary and partially conflicting
relationship between these two tensions should be exploited.
Accordingly, it seems that both spatial separation strategy and temporal
separation strategy are less effective for dealing with the paradoxical
tensions between personal integrity and situational adaptation in the
process of conflict adaptivity because either the influence of integrity
or adaptation has been eliminated from the process of choosing conflict
management strategy. With regard to the fourth strategy, it suggests
that adaptive people should adopt a new perspective that cognitively
eliminates the existence of opposition. Obviously, the use of the fourth
strategy simple eschews rather than accepts (i.e., the first strategy)
and exploits the existence of "contrary yet complementary
opposites-in- unity ([phrase omitted] in Chinese)" (Li, 2016, p.
52).
For conflict management practitioners, thirdly, Proposition 3b in
this paper suggests that adaptive people determine effective conflict
management strategies through either a mix of high level of situational
adaptation with a moderate level of personal integrity or a mix of
moderate level of situational adaptation with a high level of personal
integrity. To mix these opposing processes well, however, adaptive
people should find more proactive strategies rather than just passively
"live with" or "play through" paradox. As indicated
by Smith and Lewis (2011), for instance, meaningful acceptance of
paradox calls for a creative thinking to yield strategic and effective
action (Beech, Burns, de Caestecker, MacIntosh, & MacLean, 2004). In
other words, adaptive people accept or embrace paradox, but they do not
"simply react to unfolding events" (Thomas, 1992b, p. 670).
There are two limitations in this paper. Firstly, although the
author has proposed six propositions for conflict management
researchers, the author has not tested them empirically. As a result,
these propositions currently only have a heuristic value for the future
research. To examine these propositions empirically, for example, future
research may collect data through a three-step research design. The
first step is asking participants to fill out a conflict style
assessment tool such as the Thomas-Kilmann Conflict Mode Instrument
(TKI) to assess their conflict styles in general. At the second step,
participants read various conflict scenarios with different situational
contingencies and then describe how they will respond to each of
scenarios. At the final step, data from the first two steps will be
analyzed to see whether participants' responses to various conflict
scenarios fit any one of the propositions. Secondly, for conflict
management practitioners, this paper would be more helpful if it
provided a specific "how-to" instruction for people to follow
step by step. However, it will not be possible unless empirical studies
have been conducted systematically to test these propositions.
Acknowledgements
I would like to thank the anonymous reviewer for valuable comments
and feedbacks. Additionally, I would like to thank Prof. Guo-Ming Chen
for proof reading and the Ministry of Science and Technology in Taiwan
for the research grant (MOST 103-2511-S-128-001-MY3).
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Lin-Mei Huang
Shih Hsin University, Taiwan
Correspondence to:
Lin-Mei Huang, Ph.D. Department of Speech Communication Shih Hsin
University #1 Lane 17 Sec.1 Mu-Cha Rd., Taipei, Taiwan Email:
lmhuang@mail.shu.edu.tw
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