期刊名称：International Journal of Computer Trends and Technology
电子版ISSN：2231-2803
出版年度：2019
卷号：67
期号：4
页码：118-123
DOI：10.14445/22312803/IJCTT-V67I4P123
出版社：Seventh Sense Research Group
摘要：The approach of egovernance is constantly changing the way government system execute its service to the people. Eservice encompasses a series of necessary steps for institutions to develop and administer to ensure successful implementation of services at large. This paper discusses the growth trend of eservice, its effectiveness and challenges to overcome the situation for effective service delivery. Content analysis and survey approach was used to generate data in the case study. The study claims that the virtual nature of the internet, and its dynamic aspects, can multiply the service of government to the people and novice users to its considerable capacity to do no harm in eservice. The study has concludes that egovernment service is essential for managing future complications and responding to current and past incidents to build trust from people. The insight on reducing current and future inefficiencies, the probabilities of effectiveness, and the costs associated with potential outcomes support their mitigation. Some of the issues related to eservice can be regulatory, legal, technical and procedural measures as well as civil service personnel's education, capacity building and continuous upgrading the technology. Manage the three level of employees and administration smooth way that is Federal, province and local level and coordinate and cooperate each other are the major challenges of civil service.
关键词：E-governance; Upgrading Technology; Efficiency and Effectiveness; Capacity Building
