出版社：University of Sheffield, Department of Information Studies
摘要：Data, information and knowledge together constitute one of four vital business assets that enable every business activity, business process and business decision. The effective management of information assets contributes to realising business benefit. This paper describes the findings of qualitative empirical research conducted with executive managers from various industries to elicit their views on the day-to-day information asset management behaviour in their organisations. Personal interviews were conducted with C-level executives and managers in law firms in Australia, the United States and South Africa. Qualitative analysis was carried out on the data, using the NVivo qualitative analysis program. The attitudes and behaviour of individuals in organisations can be categorised as contributing to either ‘digital landfill’ or a ‘bunker information’ mentality and are related to the ownership of the information assets (supported by the psychological ownership theory) and the value people place on them. An attitude behaviour outcome (ABO) model was developed, which can be used to guide managers in understanding the behaviour and attitudes that lead to ‘death by a thousand cuts’. The study is subject to limitations of qualitative research, such as the lack of generalisation based on findings from a limited number of participants.
关键词：information assets; information management; information hoarding; information hiding
