期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2018
卷号：96
期号：24
出版社：Journal of Theoretical and Applied
摘要：Citizen-centric e-government website is a crucial element for the present governments because it serves as a key tool to increase access to and from citizens. To ensure websites comply with citizen-centricity concept, assessment on the websites need to be done to measure its conformance. However studies have shown that there are no standardized approaches and evaluation criteria to assess citizen-centric e-government websites. This research sets out to develop a conceptual model for an assessment tool to measure citizen-centricity in e-government websites and propose an assessment tool for measuring citizen-centricity in e-government websites. To achieve the objectives, a qualitative approach using literature analysis and website observation methods was employed. Analysis of the results showed that the proposed conceptual model encompassed four components and thirty-nine characteristics under seven different themes. Based on the model, an assessment tool to measure citizen-centricity in e-government websites has been developed as an artifact of the research.
