期刊名称：Brain. Broad Research in Artificial Intelligence and Neuroscience
印刷版ISSN：2067-3957
出版年度：2019
卷号：10
期号：3
页码：106-116
出版社：EduSoft publishing
摘要：The purpose of this paper is to evaluate in an objective manner the measure in which Internet platforms provide a more transparent way for customers to express their opinions, while also being an aid for businesses by showing them the aspects that need improvement.
