期刊名称：Journal of Public Administration and Governance
电子版ISSN：2161-7104
出版年度：2019
卷号：9
期号：3
页码：128-132
DOI：10.5296/jpag.v9i3.15129
出版社：Macrothink Institute
摘要：Nurses as health service at the hospital, they have to be always on ready in 24 hours for performing routine daily activities, and a various emergency, such as critical health condition of patients. The purpose of the research is for knowing the description of service quality of infusion installation program at general Hospital of Bombana Regency in 2011. Characteristic of research is descriptive analysis using statistical descriptive. The population of the research is all nurses on duty at General Hospital of Bomabana Regency in amount 55 nurses. Samples of research are in the amount of 30 respondents from 55 nurses. Instruments which used in this research are questionnaires. Result of research showed that description of infusion installation implementation in preparation phase; 10 nurses (33.33 percent) performed in the good category, 20 nurses (66.67 percent) performed in lack category. While description of infusion installation in implementation phase, 13 nurses (43.33 percent) performed in good category, 17 nurses (56.67 percent) performed in lack category. Suggestion, expected to hospital institution to consider decisions relating to training and education for nurses who still have education at the lower level, in order could increase their knowledge.
关键词：policy; quality service; infusion program; Indonesia
