期刊名称：Journal of International Technology and Information Management
印刷版ISSN：1941-6679
出版年度：2019
卷号：28
期号：2
页码：109-139
出版社：California State University, San Bernardino
摘要：Due to the growing importance of complex information systems (IS) such as Enterprise Resource Planning (ERP), organizations spend millions of dollars to IS implementations. Implementation of ERP triggers a wide range of end user behaviors, which are strongly tied to ERP’s success and benefits. Despite the progress that has been made in understanding the acceptance and resistance towards voluntary IS usage, less is known about the role of end user behaviors in mandatory IS usage context. Drawing from coping theory and human-material agency perspective, this paper argues that users can show different behaviors in their ERP usage depending on how they feel about the ERP. Thus, we investigate the influence of both negative and positive emotions of users on their behaviors and how these behaviors affect usage satisfaction and frequency of the ERP. We develop a theoretical framework that classifies user behaviors into two distinct types: end user maneuver, and counterproductive work behavior. The role of these user behaviors on the relationship between both positive and negative emotions and ERP usage is studied through a survey of 271 ERP end users in the U.S. The results show that user behaviors positively mediate the relationship between emotions and ERP usage.
关键词：ERP; Enterprise Resource Planning; Emotions; Coping; User Behaviors; Human-Material Agency
