期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2019
卷号：97
期号：6
页码：1788-1796
出版社：Journal of Theoretical and Applied
摘要：The purpose of this study is to analysis usability and content of KNOWN system implementation in Bank Syariah Mandiri (BSM). Based on the data, KNOWN system visitor is less than 10 percent on January to April 2017. The author will conduct research to find out whether the employee's user experience in using KNOWN has gone well or not. This study, will focus on 2 factors in user experience, namely usability and content. This study consists of five steps, such as: (1) Questionnaire Preparation, (2) Questionnaire Distribution, (3) Usability Testing, (4) Analyzing and Data Interpretation, and (5) Recommendation. The results of this study are how good the level of usability and content on the KNOWN site and KNOWN recommendations in the future for the company.
关键词：Usability; Usability Testing; Knowledge Management System
