摘要：The entrepreneurial behavior of the employees in the hospitality industry plays
an important role in ensuring “customer satisfaction” by aff ecting the quality of
service provided to customers. In this sense, the promotion of entrepreneurial
behaviors is a very important issue in order to maintain the sustainable competitive
structure of the hospitality industry. The main purpose of our research is to contribute
to the literature of hospitality industry by providing a better understanding of the
factors aff ecting entrepreneurial behavior and to provide practical suggestions
to sector managers. In this context, a conceptual model has been developed
that includes the relationship between leader member interaction and human
resource management practices and entrepreneurial behaviors. Structural equation
modeling was used to test the model experimentally. Data were collected from
5-star hotel staff in Cyprus and 302 survey answers were analyzed. The results of
the analysis show that human resources management practices positively aff ect
entrepreneurial behaviors and the leading member interaction has an mediating
role in this relationship. The uniqueness of our research is that it examines the
impact of human resources management practices on entrepreneurial behaviors
separately and provides valuable contributions to the literature by testing the
mediating model.
关键词：entrepreneurial behavior; human resource management; leader;
member exchange; hospitality industry; social exchange theory.
