摘要：This study examines the predictive factors of job performance involving work stress, social support
and emotional intelligence. Using two stage cluster random sampling, data were collected from 424
police in Selangor, who responded to Police Stress Questionnaire (PSQ), Job Content Questionnaire
(JCQ), Emotional Intelligence Self-Description Inventory (EISDI) and Formal Performance Appraisals.
The findings show that work stress, social support and emotional intelligence were significantly
correlated with police job performance. In addition, regression analysis reveals that emotional
intelligence was the most significant predictor of job performance. Implication of this study
indicates the important of emotional intelligence in enhancing job performance among police personnel
in Selangor. The paper concludes by highlighting future research directions which can offer
a more comprehensive study in predicting job performance particularly in the context of Malaysia.
关键词：Work Stress;
Social Support;
Emotional Intelligence;
Job Performance
