标题：The role of creative self-efficacy, transformational leadership, and digital literacy in supporting performance through innovative work behavior: Evidence from telecommunications industry
摘要：In the current technology shifting era, technology plays an essential function that determines the
continuity of the industry. The current technology advancements empower companies to produce
creativity and innovation to serve customer needs and expectation. To deliver this challenge, it
requires the continuous breakthrough and innovation. To create organization innovation, employee
plays the main key, as the main source and the executor of innovation. The organizational environment
in knowledge-based industries, especially in the telecommunication industry, it is very dynamic
and work activities tend to involve non-standard tasks and complicated non-routines. Routines
carried out by organizations may not be able to respond quickly to rapid technological
changes, or often experience technical problems that require fast and creative solutions. This study,
focused on the innovative work behavior on employee perspective (creative self-efficacy and transformational
leadership) and tested the digital literacy role on moderating the relationship between
innovative work and employee performance. This study was made based on the survey conducted
at various telecommunication companies across Indonesia comprising of 235 participants with
managerial level and above. Structural equation modeling (LISREL) was used for data analysis in
this quantitative research. The result proved that there was a positive and significant relationship
between creative self-efficacy, transformational leadership and innovative work behavior, innovative
work behavior was positively related to performance, digital literacy gave significant moderating
influences on the relationship between innovative work behavior and performance.
关键词：Creative Self-Efficacy;
Digital Literacy;
Innovative Work Behavior;
Strategic Management;
Telecommunication Industry;
Transformational Leadership
