期刊名称：Asia Pacific Journal of Multidisciplinary Research
印刷版ISSN：2350-7756
电子版ISSN：2350-8442
出版年度：2018
卷号：6
期号：4
页码：58-66
出版社：Lyceum of the Philippines University - Batangas
摘要：Most government organizations now have their own space on the web permitting citizen to
find information and progressively participate in e-government. There are only few studies on egovernment
adoption and address the concern of the citizens in the different government services in the
developing countries like Philippines. This study focuses on the development of government portal that
solicits public feedbacks and complaints with the help of different ICT tools: web crawling, tag cloud, topic
modelling and social media networking sites.
The system can help to reveal the citizens’ needs and expectations in the government services through
e-government platform. Also, it uses web crawling technology to crawl the news, articles, updates,
complaints of the top 10 most complaints government agencies’ websites. The user can give feedbacks and
comments to selected websites and it will be extracted to produce text visualization using the tag cloud and
topic modelling. The information gathered will be sent to the respective government agencies for them to
be aware of the different citizens’ complaints and make some necessary actions. In addition, agile approach
was also utilized for the software development.
The system helps citizens to empower and be informed of which government agency needs to improve
their services. Moreover, it provides the government with more opportunities to better fulfil its
responsibilities. Thus, it is recommended that the developed system be implemented as innovative modes of
communication which can improve the transparency of the government and encourage citizen to participate
in the government’s decision making process.
关键词：Philippine government; e-Government; web crawling; website; tag cloud; topic modeling
