摘要：The paper studies a method for evaluating current literature that receives little consideration in research
and development. Various types of undervalued studies are recognized, and how they are related
to a systematic review is shown. A diagram is presented that illustrates scoping studies reviews
and their impacts on satisfaction. Finally, this paper examines the favorable circumstances and impediments
surrounding this methodology and recommends a more extensive discussion to clarify the
relationship between scoping studies and other study types found in reviews of literature. This study
additionally aims to determine the effects of price sensitivity and quality seekers on products. It also
aims to discern the level of customer loyalty to certain airline brands. The literature review uncovered
that the airline industry is increasingly focusing on growing top notch services to compete in the
market. In addition, competition in this sector is apparent in the evaluation and the type of services
offered. The study embraces these two perspectives (price sensitivity and quality seekers) as directing
viewpoints in the system of relationship.
关键词：Service quality; customer satisfaction; customer loyalty; airline industry
