出版社：Economic Laboratory for Transition Research Podgorica
摘要：In the context of an unstable business environment, companies
should be looking for a mechanism to deal with uncertainty. Flexibility
maybe one of those mechanisms which can help company to
cope with instability in the best way possible. As one of the basic
types of flexibility, operational flexibility has become an essential
capability which an organization seeks to acquire because it enables
companies to respond quickly and effectively to dynamic environments,
and as a result, improve firm performance. The aim of
this study is to investigate the relationship between operational
flexibility and firm performance. The sample consists of 90 industrial
companies in Jordan, and the questionnaire has been developed
for and distributed to senior managers and managers in operations,
product development, financial and marketing departments. Descriptive
analysis was also correlated and regression techniques
used to obtain the results. Our field study showed that operational
flexibility positively affects both the operational and the financial
performance of small and medium industrial companies in Jordan.
More specifically, volume flexibility as a type of operational flexibility
does not affect the performance of these companies in Jordan, but
both mix flexibility and new product flexibility positively affect the
operational and financial performance of these companies.
关键词：Operational flexibility;
volume flexibility;
mix flexibility;
new product flexibility;
performance;
