标题：A socio-technical perception on the impact of project management software in logistics and distribution center: A case study in Saudi Arabia telecommunication company
期刊名称：Perspectives of Innovations, Economics and Business
印刷版ISSN：1804-0519
电子版ISSN：1804-0527
出版年度：2019
卷号：19
期号：1
页码：33-52
DOI：10.15208/pieb.2019.3
出版社：Prague Development Center, s.r.o.
摘要：This paper observed the use of project management software (PMS) as a planning and
organizing tool in logistics and distribution center in a Saudi Arabian Telecommunication Company. PMS
enable the company to mix and match resources for any given task done. Twenty-eight respondents from
various ranks have been interviewed. This paper uses Echo Method where results showed the most
critical use of a PMS was in its support for control and scheduling, and resource allocation. The purpose
of Echo method led towards the calculation of an Interaction Effectiveness Ratio of 1.5, which implies
that the PMS is not a panacea for project management woes. This further means that for every three
benefits found in using PMS, there are two constraining examples found. The project management team
resolved these constraining events with the use of spreadsheets (Excel) for data analysis and mobile
phones for communications. This paper concludes that an organization who works with PMS needs to
assess the features carefully and to simultaneously look at the use of spreadsheets as part of its project
management tool.
