期刊名称：International Journal of Management Science and Business Administration
电子版ISSN：1849-5664
出版年度：2019
卷号：5
期号：4
页码：27-33
DOI：10.18775/ijmsba.1849-5664-5419.2014.31.1004
出版社：Inovatus Usluge Ltd.
摘要：The occurrence of a change in work motivation and loss of enthusiasm was experienced by workers
associated with excessive stress or disappointment experienced in work situations. Workers with more intrinsic and
extrinsic motivations are likely to experience less burnout. This study aimed to examine and analyze whether intrinsic
and extrinsic motivations significantly influence job burnout. Additionally, this research investigated the individual
factors associated with the effects of intrinsic/extrinsic motivation on burnout; specifically, it explored the mediating
role of organizational citizenship behavior (OCB) in the relationship of employees' job motivation with burnout. Data
were collected from 97 employees from several private clinics in Jakarta, Indonesia, through questionnaires. The result
of the study found that motivation (intrinsic and extrinsic) has a significant effect on job burnout. Lastly, OCB had a
mediating effect on the relationship between intrinsic motivation and job burnout. The results of the study provide
valuable insights into the effects of motivation on job burnout. Managerial implications exist, as managers could
balance the fulfillment of employee needs that would trigger the emergence of intrinsic and extrinsic motivation; hence,
it is expected to prevent the occurrence of the desire of job burnout on employees.
