期刊名称：International Journal of Innovative Research in Computer and Communication Engineering
印刷版ISSN：2320-9798
电子版ISSN：2320-9801
出版年度：2018
卷号：6
期号：7
页码：6722-6732
DOI：10.15680/IJIRCCE.2018.0607023
出版社：S&S Publications
摘要：Seven quality control tools are a set of the QC tools that can be used for improving the performance of
the production processes, from the first step of producing a product or service to the last stage of production. In this
paper, we will be discussing the seven quality models and how they can be used to detect the defects, analyse them and
therefore help prevention of similar issues occurring in future, with an example of Samsung’s smartphone recall case
that happened in late 2016. Samsung Electronics is aSouth Korean multinational company manufacturing mobile phone
along with some other electronic products like lithium-ion batteries, hard disks, etc.Samsung Galaxy Note 7 was the
smartphone from the Note series which was launched in August 2016. Within very few days of sales many complaints
were received by the company about phone battery explosion and related problems from different parts of the world. In
this paper, we have analysed the case using various quality control tools and the importance of using them for
identifying issues and preventing them from occurring again in future. We have assumed some data for effective study
of the tools.
关键词：Software Quality Control tools; Fishbone diagram; Pareto chart; Histogram; Checksheet; Control Chart;
Run chart; Scatter diagram; Error detection; Error preventon; Bugs; Fast charge technology; Lithiom;ion battery;
Testing Process; Design Issues; Smartphone
