期刊名称：Journal of Theoretical and Applied Information Technology
印刷版ISSN：1992-8645
电子版ISSN：1817-3195
出版年度：2019
卷号：97
期号：11
页码：2908-2930
出版社：Journal of Theoretical and Applied
摘要：User engagement combines both factors of user participation and user involvement. It indicates the behavioral and psychological activities of the involved users during information systems development. Some previous researches claimed that these two factors contribute positively to information systems success. Nonetheless, a common understanding is still not tangible from the literature on measuring and validating the effect of these two factors. This paper proposes an integrated model for measuring and validating the factors of user engagement success in information systems development. Therein, a qualitative method is applied to verify the success of user engagement factors and demonstrate their interrelationships. A-priori model of user engagement success in information system development is then proposed and validated via a quantitative method. Questionnaires were distributed to the users, developers, system analysts, and managers who have engaged in information systems development projects at the seven higher learning institutions in Malaysia. Findings show that eight out of twelve user engagement critical success factors are accepted while other rejected factors were Identifying User for Engagement, Top Management Support, Type of User Participation, and User-Developer Attitude.
关键词：User Engagement; User Participation; User Involvement; Information System Success
