摘要：Drawing from ethnographic fieldwork on a wage subsidy project for NEETs in London, thisarticle examines how talk and documents are used to make sense of caseloads and clients. Thearticle draws attention to the way that staff account for clients through using “InterventionTales.” The use of these tales provide insights into the routine implementation of labor marketinterventions. The article describes the work involved in documenting staff-client interactionsand selecting which clients to put forward for “live vacancies.” The article shows how organizationaldocuments, spreadsheets, and client registration forms are used as resources forassessing “hard to engage” clients during routine activities. In this sense, intervention tales,talk, and documents provide practical resources for organizing ordinary activities, such assegmenting client caseloads and characterizing individual clients.
关键词：Documents; Ethnomethodology; Labor Market Interventions; NEETs; Social Problems Work;Studies of Work
