期刊名称：International Journal of Advanced Computer Science and Applications(IJACSA)
印刷版ISSN：2158-107X
电子版ISSN：2156-5570
出版年度：2019
卷号：10
期号：11
页码：205-212
出版社：Science and Information Society (SAI)
摘要：Knowledge Management (KM) is a systematic
approach in creating, sharing, using and managing information
effectively sustain knowledge regardless public or private
organizations. It helps organizations to make better decision
making in order to achieve the goals and increase the
productivity. However, many public organizations are still facing
challenges to adopt knowledge management practices compared
to private organization due to lack of awareness. They are not
aware of the influenced factors such as people, process, and
technology. Therefore, this paper identifies influencing factors
that contributed to the successful KM practices in public sectors.
This study employs quantitative approaches by distributing a set
of questionnaires to 83 IT practitioners in public organizations.
63 returned responses were analyzed using the Rasch
Measurement Model. The findings indicated that there is a lack
of participation amongst the staff in practicing efficient
knowledge management due to they are still not ready to accept
changes to the new system, lack of exposure and behavior. In
addition, looking at critical success factor such as on the human
resources (HR), there is a lack of encouragement such as rewards
and recognition given to employees who practices KM in the
organization. As a result, this paper highlights the most
influential factors for effective knowledge management practices
in terms of people, process and technology. We hope that the
results can be used as a guideline to rectify the challenges in KM
practices especially in the public organizations.
关键词：Critical success factors; influencing factors;
knowledge management; public sector
