摘要：Differential quality in services rendered by hotels at different occasions have left many customers unhappy and
also not wanting to return to such hotels again. Since employees’ performances translate to that of the firm, this
study therefore sought to examine the effect of employees’ competence on performance of selected hotels in Keffi.
Five (5) hotels were purposively selected and a questionnaire were issued to a total of one hundred and five (105)
employees of selected hotels. Date were analyzed using correlation and simple regression analysis with the aid of
STATA13 software. The study found a positive relationship between competence and firms’ performance. Also,
the study found employees’ competence to have positive and significant effect on performance of selected hotels
and hence the study recommended that management of hotels should adopt the on-the-job training and also job
rotation training methods so as to equip employees with required competence to perform at whichever unit they
may find themselves.
关键词：Competence; Performance; Hotel Services; On;the;job training;
