期刊名称：International Review of Management and Business Research
印刷版ISSN：2307-5953
电子版ISSN：2306-9007
出版年度：2018
卷号：7
期号：2 Par 2
页码：1-10
出版社：Academy of IRMBR
摘要：Technical and Vocational Education and Training (TVET) sector offers quality education to their students.
Various scales are present in literature to quantify service quality of any service sector organization. TVET
sector of Pakistan has not been explored yet and no suitable scale is defined for measuring service quality
of TVET Pakistan. The purpose of this study is to examine validity of existing scale of Parasuraman for
TVET sector of Pakistan. The data was collected and analyzed through Structural Equation Modeling
(SEM). Results of the analysis indicate that SERVQUAL is reliable scale for measuring service quality of
TVET sector of Pakistan.
关键词：SERVQUAL; TVET Pakistan; Services quality; Parasuraman; and Structural Equation
Modeling
