标题：The Effect of Total Quality Management Dimensions (Elements) on Financial & Job Performance: A field study in Sudanese French Bank, Khartoum State - Sudan.
期刊名称：International Review of Management and Business Research
印刷版ISSN：2307-5953
电子版ISSN：2306-9007
出版年度：2019
卷号：8
期号：4 Par 1
页码：1-15
出版社：Academy of IRMBR
摘要：The main aim of this study to declares the effect of total quality management (TQM) dimensions
represented by (support and commitment of senior management philosophy of total quality, continuous
improvement, education and training for workers, the participation of employees, customer satisfaction)on
Financial & Job Performance in Sudanese French Bank in Khartoum State-Sudan. The problem of the
study lies in answering the following key question: What is the effect of total quality management and its
dimensions (elements) on job & financial performance in the Sudanese French Bank? Subsidiary questions
have examined the impact of each dimension of the (TQM). The descriptive analytical method was used in
this study to collect and analyze data in the applied study. The study population are all workers in
Sudanese French Bank, the workers has been selected in Sudanese French Bank- Khartoum State, where
the study sample consisted of 120 employees in Sudanese French Bank- Khartoum State from all the levels.
Through the study and analysis of the dimensions of Total Quality Management, and its impact on
improving financial performance in the Sudanese French Bank, Findings of this study indicate that there is
a statistically significant relationship between the overall quality, liquidity ratio, profitability ratio and
financial performance elements in the Sudanese French Bank.
