摘要：According to the research, non-compliance is a
therapeutic and economic problem with a strong
consequences affect not only the success of a single
patient's therapy but also the costs of the entire health
care system. It would be worth identifying factors limiting
non-compliance. Therefore, purpose of the paper is
recognize the correlations between compliance and the
patient's satisfaction with the medical services they
receive. The study was carried out using the CATI
method on a national representative sample of 982 Polish
respondents, who declared that they had used health care
services within the last 6 months. It turned out that
satisfaction had a statistically significant effect on both the
dimensions of behavior linked to patient compliance. This
effect, however, was stronger for arbitrariness, i.e. the
more satisfied the patient was the less inclined they were
to arbitrarily change their doctor’s recommendations.
关键词：health care sector; patient;doctor relationship;
satisfaction; costs; health economics; Poland
