出版社：Law Department of the Bucharest University of Economic Studies
摘要：Customer protection is a worldwide known and respected phenomenon, whereas in
Kosovo its regulation is in early beginnings. Historically, the origin of Kosovo customer
law is from 2004 when it was first regulated by the Law. Despite all the amendments and
additions made to this act in 2009, there are still no signs of positive results on this respect.
The purpose of this paper is to highlight the importance of customer protection and to
emphasize that customer protection legislation is not sufficiently harmonized with the Law
on Obligation Relationships reflecting certain legislative divergences. These divergences
result in no unique legal terminology, and also in various interpretations due to the
underlying weaknesses. For the purpose of legislative security for customer protection, it is
necessary to harmonize the terminology referring to the customer as a buyer, etc.
