出版社：Law Department of the Bucharest University of Economic Studies
摘要：Considering concept formation of service-oriented public policy, the main stages of
its development are discussed and some of the modern trends of service-oriented
policymaking in Ukrainian legislation are analyzed. Some features and tendencies are
identified in order to improve the quality of interaction between citizens and public
administration system in Ukraine. This paper aims to analyze the concept formation of
service-oriented public policymaking in Ukrainian legislation and the implementation
process of e-services delivery in Ukraine. In spite of significant studies of “service state”,
“welfare state”, “service-oriented public policy” and other concepts, current unique
political and legislative factors of Ukrainian development determine the relevance of this
paper. The primary focus of the paper is efficiency analysis of legislative ensuring of
administration services in the Ukrainian context in comparison with the experience of other
countries. That was implemented via such methods as comparative analysis, interpretation
of statistical indexes of e-services delivery and documentary research method. The paper
has been organized as follows. The next section provides a literature review on the
concepts of public-state interaction. Then word experience and peculiarities of Ukrainian
background of e-services delivery efficiency are considered.
关键词：Administration Services; E;services Delivery; Service;oriented Public
Policy; Good Governance; Public Administration in Ukraine
