摘要：This paper presents the preliminary results of an empirical study investigating the current situation of Continuous
Improvement (CI) practices in Vietnam with a focus on the CI tools, namely PDCA, 5S and 7 QC Tools. Analyzing
data collected from 80 Vietnamese companies in 2014-2015, the authors found that different CI practices are
implemented in different ways in Vietnamese companies. For example, 5S is more focused while 7 QC Tools is less
implemented. In addition, the paper presents the significant linkage between CI practices and selected performance
indicators within Product and Service quality performance. The findings called for further attention from business
managers in Vietnamese companies to be paid to CI implementation, and better understanding of its significance, in
order to achieve higher performance in global competition.
