期刊名称：Lecture Notes in Engineering and Computer Science
印刷版ISSN：2078-0958
电子版ISSN：2078-0966
出版年度：2018
卷号：2233&2234
页码：854-859
出版社：Newswood and International Association of Engineers
摘要：Human relationships in the workplace consist of
formal networks involved in work and informal networks away
from work. Generally, workplaces based on formal networks
are expected to progress efficiently in workplaces where
informal networks work well. However, so far, few reports
describe the efficiency of the workplace by combining the two
networks. Therefore, in this research, a method to estimate the
efficiency of the workplace by considering the relationship
between the two networks is proposed. Firstly, from the results
obtained by analyzing the relationship between efficiency of
teams engaged in service operations and human relationships,
it is pointed out that the factors related to efficiency of work
are network that crosses job positions and a network that
crosses the workplace. Furthermore, based on this result, a
method to estimate the efficiency of the workplace is proposed.
By using the proposed method, it is possible to create an
efficient team.
