摘要：Occupational stress has been known as a major cause of safety and health issues among salespeople
in retail organizations. Despite this, numerous studies have indicated the importance of factors and
outcomes of occupational stress in several occupations, a knowledge gap on occupational stress
remains a hot topic of interest for academics and practitioners. This study aims to examine the
workplace bullying as a factor and task performance as the outcome of occupational stress among
salespeople in the retail industry in Malaysia. Questionnaires were distributed to salespeople in the
large-scale retail organization. Data from 222 salespeople suggest that workplace bullying was
positively related to occupational stress and in turn, it affects employee performance. These findings
contribute to understanding how workplace bullying affects the occupational stress and how
stress may affect the performance of salespeople. Implications were presented for employers and
employees who should be viewed with caution, in turn, to reduce the occupational stress at the
workplace.
关键词：Workplace Bullying;Occupational Stress;Task Performance;Salespeople;Retail Industry
