摘要：Poor urban planning and traffic congestion lead to excessive delays in workers’ transit times and
decrease their quality of life, especially in emerging countries. Several medium and large companies
have a need to hire a transport service for their staff. In this type of transportation system,
there is a heterogeneous fleet of vehicles, which are assigned to a set of pre-defined routes. However,
the total transport delay can be even greater if the private transportation system is inefficient
or not controlled. The approach proposed in this study seeks to optimize the private transport service
by defining the best allocation of its fleet to its routes. A mathematical model is proposed to
minimize user wait times. This approach is validated using real data obtained from a transport
company in Colombia. The results demonstrate the quantitative benefits that can be achieved when
the proposed approach is implemented, represented by a considerable reduction in user wait times.
关键词：Optimization;Simulation;City logistics;Urban transport systems;Service level;Waiting time
