摘要：The aim of this study is to identify the impact of adopting and using electronic collaboration tools
on knowledge management processes at the Generations For Peace (GFP) Organisation in Jordan.
To achieve the objectives of this study, the researchers used an analytical descriptive method by
developing a questionnaire consisting of (46) items. A comprehensive survey was adopted for the
study and 300 questionnaires were distributed among the study population consisting of GFP Arabic-speaking
staff. 281 questionnaires were returned (93.6% of the study sample) and 267 were
suitable for analysis. The researchers used SPSS to analyse the data. As part of the study’s results,
deficiency, on the one hand, was found in the use of electronic links among individuals. Furthermore,
the researchers found a drawback in GFP’s use of strategies that reduce bureaucracy at work.
Another deficiency was found as well in encouraging informal meetings at GFP among staff to
exchange work-related views. But on the other hand, knowledge management processes were
highly scored; the highest score was given to ‘knowledge storage’ followed by ‘knowledge generation’,
‘knowledge application’ and lastly ‘knowledge sharing’.
关键词：e;collaboration tools (ECT)
Knowledge management processes
(KMPs)
Generations For Peace (GFP) ;
Jordan
