摘要：This paper presents an empirical investigation to identify the effects of different factors on the
performance of North western public hospitals in Vietnam. Data were collected by using questionnaire
delivered to 426 participants drawing from 42 public hospitals in the Northwest provinces of
Vietnam. The study used correlation regression to determine the effects of different factors on the
performance of the hospitals. The study used balanced score card method to study the effects of
non-financial along with financial factors on the performance of the hospitals. The results show
that financial figures were the most important factors influencing on the performance of the hospitals
followed by customer, mission, internal process, training and staff development. Based on the
research results, some key recommendations were proposed aiming to improve the performance of
the public hospitals in Vietnam.
