摘要：Student dissatisfaction with assessment and feedback is a significant
challenge for most UK Higher Education Institutions according
to a key national survey. This paper explores the meaning,
challenges and potential opportunities for enhancement in assessment
and feedback within the authors' own institution as illustrative
of approaches that can be taken elsewhere. Using a qualitative
design, a review of assessment and feedback, which included an
exploration of students' perceptions, was made in one College of
the University. The findings highlighted variations in assessment
and feedback practice across the College with dissatisfaction typically
being due to misunderstanding or miscommunication
between staff and students. Drawing on the review, we assert in
this paper that students' dissatisfaction with assessment and feedback
is not a 'tame' problem for which a straightforward solution
exists. Instead, it is a 'wicked' problem that requires a complex
approach with multiple interventions.
关键词：Assessment and feedback ; higher education ; student dissatisfaction ; ‘wicked’ problem
