摘要：Background: Contemporary, logistics is regarded as a key factor in business success, which results inthe emergence of the Logistics maturity concept. In the current literature, there is still lack of efforts to systematicallyreview the state of the art of logistics maturation. Therefore, the aim of the paper was to address this gap by investigatingthe academic signs of progress in logistics maturity of service companies according to a developed literature reviewprocedure.Methods: The literature review method was used to verify current knowledge on the logistics maturity model, with theuse of the developed method for literature review research.Results: The literature review procedure was developed and used to analyze and categorize papers within the logisticsmaturity topic for identification of the logistics maturity, existing models, their structure and areas of maturityassessment. This study presents the research gap in logistics maturity models for the service industry.Conclusions: Expected results of the research will contribute to the systematization of knowledge on the logisticsprocesses realization in the service industry, so it will affect the state of theoretical knowledge of economics,management, and logistics. Findings of this review may be used as the basis for logistics maturity model development aswell as a guideline for making a literature review.
关键词：logistics maturity; literature review; state of art; service industry
