标题：Do young citizens’ expectations shape engagement activation with the public sector? Proposing a model to link expectations, engagement and tangible growth
期刊名称：Communication & Society (Formerly Comunicación y Sociedad)
电子版ISSN：2386-7876
出版年度：2017
卷号：30
期号：3
页码：201-214
DOI：10.15581/003.30.3.201-214
出版社：Universidad de Navarra
摘要：There is growing literature documenting the positive outcomes of engagement arising from the direct involvement of citizens in administrative processes. However, little has been done assessing the impact that engagement has on economic and social growth. Building on theory of intangible assets as applied to the public sector, this paper focuses on the relationship between expectations, engagement (as an indicator of intangible value), and tangible growth, and suggests a model for exploring the global impact of citizen engagement through international comparisons between Northern and Southern European countries. The specific target is young citizens. Data from the World Bank are used for valuable indicators on economic and social growth at the macro level of countries and data from the European Social Survey are used to elaborate indicators of the intangible value of engagement.
关键词：Engagement; expectations; intangibles assets; public policies; public sector
